SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
For the month of February 2005
RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
Form 20-F..X.. Form 40-F.....
Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
Yes ..... No ..X..
If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
RYANAIR'S CUSTOMER SERVICE STATISTICS FOR JANUARY 2005
Ryanair, Europe's No.1 low fares airline, today (Tuesday, 8th February 2005)
released its customer service statistics for January 2005. Ryanair is committed
to publishing customer service statistics each month and these confirm that
Ryanair is also No. 1 for Customer Service.
-93% of all Ryanair's 15,391 flights during January arrived on time.
-Ryanair is the No.1 on-time airline beating Easyjet every week in 2003,
2004 and every week so far in 2005
-Complaints of less than 1 (0.51) complaint per 1,000 passengers.
-Mislaid baggage of less than 1 (0.69) mislaid bag per 1,000 passengers.
CUSTOMER SERVICE STATISTICS JANUARY 2004 2005
On-time flights* 92% 93%
Complaints per 1 000 pax 0.76 0.51
Baggage complaints per 1 000 pax 1.20 0.69
Complaints answered with 7 days 100% 99%
*Verified by the CAA 3 months in arrears
Ends: Tuesday, 8th February 2005
For further information:
Peter Sherrard - Ryanair Pauline McAlester - Murray Consultants
Tel: 00 353 1 812 1228 Tel: 00 353 1 4980 300
Ryanair monthly statistics compared with the Association of European Airlines
follows:
Ryanair Monthly Statistics - Compared with Association of European Airlines
The recently published on time statistics by the Association of European
Airlines for the month December 04 again prove that Ryanair is the No.1 on-time
major airline in Europe again.
Ryanair No. 1 on time major airline in Europe
Airline Ranking %
Ryanair 1 90.2
Austrian 2 82.7
SAS 3 82.4
Alitalia 4 81.6
Lufthansa 5 79.2
Easyjet 6 79.0
Air France 7 75.7
British Airways 8 73.8
% Flights arriving within 15 minutes of scheduled time
Major airlines for fewest lost bags*
Airline Ranking Baggage Lost Per 1000 Passengers
Ryanair 1 0.39
SAS 2 9.9
Alitalia 3 13.9
Air France 4 16.5
Lufthansa 5 17.7
Austrian 6 18.0
British Airways 7 20.5
EasyJet Refuse to Publish
Major airline for fewest cancellations*
Airline Ranking % flights completed
Ryanair 1 99.1
Austrian 2 99.0
Alitalia 3 98.9
Lufthansa 4 98.7
SAS 5 98.7
British Airways 6 98.5
Air France 7 96.2
Easyjet Refuse to Publish
*Source: Ryanair monthly statistics compared to Association of European Airlines
- December 04
Punctuality statisticsverified by the CAA 3 months in arrears
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned, hereunto duly authorized.
RYANAIR HOLDINGS PLC
Date: 08 February 2005
By:___/s/ Howard Millar____
H Millar
Company Secretary & Finance Director