SECURITIES AND EXCHANGE COMMISSION
 

Washington, D.C. 20549
 

FORM 6-K
 

Report of Foreign Private Issuer
 

Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
 

For the month of February, 2009 
 
 

RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
 
 

c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
 
 
 
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
 
 
Form 20-F..X.. Form 40-F.....
 
 

Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
 
 
Yes ..... No ..X..
 
 

If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
 

 

Customer Service Stats for JANUARY

 

Ryanair, Europe’s largest low fares airline, today (18^th Feb 09) released its customer service statistics for January. Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair delivers Europe’s best customer service.

•  89 % of Ryanair’s 31 ,000+ flights during January arrived on time.
•  

  Less than 1 (0.97) complaint per 1,000 passengers.
•  

  Less than 1 (0.32) mislaid bag per 1,000 passengers.

 

CUSTOMER SERVICE STATISTICS JANUARY	2008	2009
On-time flights	89%	89%
Complaints per 1,000 pax	0.88	0.97
Baggage complaints per 1,000 pax	0.37	0.32
Complaints answered with 7 days	99%	99%

 

 

• Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005, 2006, 2007, 2008 and now in 2009.

• Ryanair is Europe’s only airline to guarantee both the lowest fares and no fuel surcharges ever. 

• Ryanair is also Europe’s most environmentally efficient airline, operating Europe’s youngest, most fuel efficient fleet.  

    
  
  
  
  

Ends.                                                       Wednesday, 18^th February 2009

For further information:

Stephen McNamara                                Pauline McAlester

Ryanair                                                    Murray Consultants

Tel: 00 353 1 812 1271                          Tel: 00 353 1 4980 300

 

 

SIGNATURES
 

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized.
 
 

RYANAIR HOLDINGS PLC

Date: 18 February 2009 
 

	By:___/s/ James Callaghan____
	James Callaghan
	Company Secretary & Finance Director