FORM 6-K
SECURITIES AND EXCHANGE COMMISSION
Washington D.C. 20549


Report of Foreign Private Issuer

Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934


For February 25, 2010

Commission File Number: 001-10306

The Royal Bank of Scotland Group plc

RBS, Gogarburn, PO Box 1000
Edinburgh EH12 1HQ

(Address of principal executive offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F    X     Form 40-F        

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):_________

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):_________

Indicate by check mark whether the registrant by furnishing the information contained in this Form is also thereby furnishing the information to the Commission pursuant to Rule 12g3-2(b) under the Securities Exchange Act of 1934.

Yes           No    X  

If "Yes" is marked, indicate below the file number assigned to the registrant in connection with Rule 12g3-2(b): 82- ________





The following information was issued as a Company announcement in London, England and is furnished pursuant to General Instruction B to the General Instructions to Form 6-K:


 
 
 
 
 
Appendix 2
 
Annual results 2009
 
Analysis by quarter
 
 
 


 
Appendix 2 Analysis by quarter
 
Summary consolidated income statement - pro forma
 


2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Net interest income
4,427 

3,538 
3,322 
3,261 
3,446 

(22%)
6%










Non-interest income (excluding
  insurance net premium income)
(5,503)

3,776 
1,498 
2,532 
2,786 

(151%)
10%
Insurance net premium income
1,439 

1,356 
1,301 
1,301 
1,308 

(9%)
1%










Non-interest income
(4,064)

5,132 
2,799 
3,833 
4,094 

7%










Total income
363 

8,670 
6,121 
7,094 
7,540 

6%
Operating expenses
(3,735)

(4,667)
(4,066)
(4,195)
(4,473)

20%
7%










Profit/(loss) before other
  operating charges
(3,372)

4,003 
2,055 
2,899 
3,067 

(191%)
6%
Insurance net claims
(1,056)

(966)
(925)
(1,145)
(1,321)

25%
15%










Operating profit/(loss) before
  impairment losses
(4,428)

3,037 
1,130 
1,754 
1,746 

(139%)
Impairment losses
(4,673)

(2,858)
(4,663)
(3,279)
(3,099)

(34%)
(5%)










Group operating (loss)/profit*
(9,101)

179 
(3,533)
(1,525)
(1,353)

(85%)
(11%)
Amortisation of purchased
  intangible assets
(62)

(85)
(55)
(73)
(59)

(5%)
(19%)
Integration and restructuring costs
(752)

(379)
(355)
(324)
(228)

(70%)
(30%)
Gain on redemption of own debt

3,790 

Strategic disposals
442 

241 
212 
(155)
(166)

(138%)
7%
Gains on pensions curtailment

2,148 

Bonus tax

(208)











Profit/ (loss) before tax
(9,473)

(44)
59 
(2,077)
134 

(101%)
(106%)
Tax
1,701 

(228)
640 
576 
(649)

(138%)










(Loss)/profit from continuing
  operations
(7,772)

(272)
699 
(1,501)
(515)

(93%)
(66%)
From discontinued operations, net
  of tax

(45)
(13)
(7)
(7)











(Loss)/profit for the period
(7,771)

(317)
686 
(1,508)
(522)

(93%)
(65%)
Minority interests
(221)

(471)
(83)
(47)
(47)

(79%)
Preference share and other
  dividends
(162)

(114)
(432)
(245)
(144)

(11%)
(41%)










(Loss) attributable to
  ordinary shareholders before
  write-down of goodwill and
  other intangible assets
(8,154)

(902)
171 
(1,800)
(713)

(91%)
(60%)
Write-down of goodwill and other
  intangible assets, net of tax
(16,196)

(311)
(52)

(100%)
Loss attributable to ordinary
  shareholders
(24,350)

(902)
(140)
(1,800)
(765)

(97%)
(58%)


 
*profit/(loss) before tax, purchased intangibles amortisation
,
integration and restructuring costs, and write-down of goodwill and other intangible assets.

1



 
Appendix 2 Analysis by quarter
 
Summary consolidated income statement - pro forma
(continued)
 


2008 

2009

Q4 2009 vs.
Key metrics
Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 










Net interest margin
2.11% 

1.78% 
1.70% 
1.75% 
1.83%

(28bp)
8bp 
Cost:income ratio
1,028.9% 

53.8% 
66.4% 
59.1% 
59.3%

(19bp)
Risk-weighted assets - Gross
£577.8bn 

£575.7bn 
£547.3bn 
£594.7bn 
£565.8bn 

(2%)
(5%)
Benefit of APS

(£127.6bn)

Risk-weighted assets
£577.8bn 

£575.7bn 
£547.3bn 
£594.7bn 
£438.2bn 

(24%)
(26%)
Risk elements In lending
£18.8bn 

£23.7bn 
£30.7bn 
£35.0bn 
£35.0bn

86%
Provision balance as % of
  REIL/PPL*
50% 

45% 
44% 
43% 
42% 

(800bp)
(100bp)


* includes disposal groups.
 
Note:
2008 data have been restated for the amendment to IFRS 2 'Share-based Payment'.

2



 


 
Appendix 2 Analysis by quarter
 
Divisional performance
The profit/(loss) of each division before amortisation of purchased intangible assets, write-down of goodwill and other assets, integration and restructuring costs, and after allocation of Business Services and Group Centre costs is shown below.  The Group manages costs where they arise.  Customer-facing divisions control their direct expenses whilst Business Services is responsible for shared costs. 
 


2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Operating profit/(loss) before
  impairment losses









UK Retail
381 

371 
490 
468 
579 

52%
24%
UK Corporate
487 

421 
535 
566 
530 

9%
(6%)
Wealth
77 

100 
134 
120 
99 

29%
(18%)
Global Banking & Markets
(2,817)

3,737 
1,018 
593 
1,001 

(136%)
69%
Global Transaction Services
285 

240 
269 
275 
228 

(20%)
(17%)
Ulster Bank
36 

71 
78 
59 
73 

103%
24%
US Retail & Commercial
312 

182 
136 
137 
134 

(57%)
(2%)
RBS Insurance
176 

81 
142 
13 
(170)

(197%)
Central items
(476)

486 
(311)
121 
(3)

(99%)
(102%)










Core
(1,539)

5,689 
2,491 
2,352 
2,471 

5%
Non-Core
(2,889)

(2,652)
(1,361)
(598)
(725)

(75%)
21%










Operating profit/(loss) before
  impairment losses
(4,428)

3,037 
1,130 
1,754 
1,746 

(139%)










Included in the above are
  movements in fair value of own
  debt:









Global Banking & Markets
(875)

647 
(482)
(320)
106 

(112%)
(133%)
Central items
14 

384 
(478)
(163)
164 












(861)

1,031 
(960)
(483)
270 

(131%)
(156%)










Impairment losses by division









UK Retail
292 

354 
470 
404 
451 

54%
12%
UK Corporate
169 

100 
450 
187 
190 

12%
2%
Wealth

16 
10 

25%
Global Banking & Markets
502 

269 
(31)
272 
130 

(74%)
(52%)
Global Transaction Services
40 

22 

(90%)
(82%)
Ulster Bank
71 

67 
90 
144 
348 

142%
US Retail & Commercial
177 

223 
146 
180 
153 

(14%)
(15%)
RBS Insurance
42 


Central items
11 

(3)

(82%)
100%










Core
1,312 

1,030 
1,147 
1,213 
1,288 

(2%)
6%
Non-Core
3,361 

1,828 
3,516 
2,066 
1,811 

(46%)
(12%)










Total impairment losses
4,673 

2,858 
4,663 
3,279 
3,099 

(34%)
(5%)


3

 


 
Appendix 2 Analysis by quarter
 
Divisional performance
(continued)
 


2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Operating (loss)/profit by division









UK Retail
89 

17 
20 
64 
128 

44%
100%
UK Corporate
318 

321 
85 
379 
340 

7%
(10%)
Wealth
69 

94 
118 
119 
89 

29%
(25%)
Global Banking & Markets
(3,319)

3,468 
1,049 
321 
871 

(126%)
171%
Global Transaction Services
245 

231 
265 
253 
224 

(9%)
(11%)
Ulster Bank
(35)

(12)
(85)
(275)

US Retail & Commercial
135 

(41)
(10)
(43)
(19)

(114%)
(56%)
RBS Insurance
134 

76 
141 
11 
(170)

Central items
(487)

489 
(312)
120 
(5)

(99%)
(104%)










Core
(2,851)

4,659 
1,344 
1,139 
1,183 

(141%)
4%
Non-Core
(6,250)

(4,480)
(4,877)
(2,664)
(2,536)

(59%)
(5%)










Group operating (loss)/profit
(9,101)

179 
(3,533)
(1,525)
(1,353)

(85%)
(11%)




















Loan impairment losses
4,049 

2,276 
4,520 
3,262 
3,032 

(25%)
(7%)
Impairment losses on available-for
  -sale securities
624 

582 
143 
17 
67 

(89%)











4,673 

2,858 
4,663 
3,279 
3,099 

(34%)
(5%)




















Loan impairment charge as % of
  gross loans and advances
  excluding reverse repurchase
  agreements
2.31%

1.34%
2.98%
2.16%
2.13%

(18bp)
(3bp)


 
 


2008 

2009

31 Dec 2009 vs.

31 Dec 

31 Mar 
30 June 
30 Sept 
31 Dec 

31 Dec 
 2008 
30 Sept 
 2009 

£bn 

£bn 
£bn 
£bn 
£bn 













Risk-weighted assets by division









UK Retail
45.7 

49.6 
54.0 
51.6 
51.3 

12%
(1%)
UK Corporate
85.7 

86.2 
89.5 
91.0 
90.2 

5%
(1%)
Wealth
10.8 

10.6 
10.3 
10.7 
11.2 

4%
5%
Global Banking & Markets
151.8 

137.9 
112.5 
121.5 
123.7 

(19%)
2%
Global Transaction Services
17.4 

18.7 
16.7 
18.9 
19.1 

10%
1%
Ulster Bank
24.5 

26.2 
26.2 
28.5 
29.9 

22%
5%
US Retail & Commercial
63.9 

64.3 
55.6 
62.8 
59.7 

(7%)
(5%)
Other
7.1 

7.8 
8.5 
9.0 
9.4 

32%
4%










Core
406.9 

401.3 
373.3 
394.0 
394.5 

(3%)
Non-Core
170.9 

174.4 
174.0 
200.7 
171.3 

(15%)











577.8 

575.7 
547.3 
594.7 
565.8 

(2%)
(5%)
Benefit of APS

(127.6)











Total
577.8 

575.7 
547.3
594.7 
438.2 

(24%)
(26%)


4

 


 
Appendix 2 Analysis by quarter
 
UK Retail
 


2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Income statement









Net interest income
856 

797 
868 
848 
939 

10%
11%










Net fees and commissions -
  banking
345 

337 
321 
303 
283 

(18%)
(7%)
Other non-interest income (net of
  insurance claims)
54 

53 
69 
69 
60 

11%
(13%)










Non-interest income
399 

390 
390 
372 
343 

(14%)
(8%)










Total income
1,255 

1,187 
1,258 
1,220 
1,282 

2%
5%










Direct expenses









-  staff
(236)

(214)
(214)
(206)
(211)

(11%)
2%
-  other
(101)

(115)
(102)
(99)
(105)

4%
6%
Indirect expenses
(537)

(487)
(452)
(447)
(387)

(28%)
(13%)











(874)

(816)
(768)
(752)
(703)

(20%)
(7%)










Operating profit before impairment
  losses
381 

371 
490 
468 
579 

52%
24%
Impairment losses
(292)

(354)
(470)
(404)
(451)

54%
12%










Operating profit
89 

17 
20 
64 
128 

44%
100%










Analysis of income by product









Personal advances
296 

305 
311 
303 
273 

(8%)
(10%)
Personal deposits
470 

397 
354 
319 
279 

(41%)
(13%)
Mortgages
186 

207 
273 
319 
415 

123%
30%
Bancassurance
51 

52 
69 
69 
56 

10%
(19%)
Cards
208 

204 
212 
225 
228 

10%
1%
Other
44 

22 
39 
(15)
31 

(30%)










Total income
1,255 

1,187 
1,258 
1,220 
1,282 

2%
5%










Analysis of impairment by
  sector









Mortgages

22 
41 
26 
35 

35%
Personal
169 

195 
299 
247 
282 

67%
14%
Cards
114 

137 
130 
131 
134 

18%
2%










Total impairment
292 

354 
470 
404 
451 

54%
12%










Loan impairment charge as
  % of gross customer loans
  and advances by sector









Mortgages
0.05% 

0.12% 
0.21% 
0.13% 
0.17%

12bp 
4bp 
Personal
4.42% 

5.20% 
8.31% 
6.81% 
8.29%

388bp 
148bp 
Cards
7.24% 

9.13% 
8.52% 
8.59% 
8.65%

141bp 
5bp 











1.24% 

1.50% 
1.94% 
1.60% 
1.75%

51bp 
15bp 


5




 
Appendix 2 Analysis by quarter
 
UK Retail
(continued)
 


2008 

2009

Q4 2009 vs.
Key metrics
Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 










Performance ratios









Return on equity (1)
6.5% 

1.2% 
1.4% 
4.6% 
9.3%

288bp 
478bp 
Net interest margin
3.73% 

3.46% 
3.69% 
3.47% 
3.74%

1bp 
27bp 
Cost:income ratio
63.8% 

69.0% 
59.6% 
57.4% 
54.1%

963bp  
324bp 


 
 


2008 

2009

31 Dec 2009 vs.

31 Dec 

31 Mar 
30 June 
30 Sept 
31 Dec 

31 Dec 2008 
30 Sept 2009

£bn 

£bn 
£bn 
£bn 
£bn 













Capital and balance sheet









Loans and advances to customers
  gross









- mortgages
72.2 

73.3 
76.6 
80.3 
83.2 

15%
4%
- personal
15.3 

15.0 
14.4 
14.5 
13.6 

(11%)
(6%)
- cards
6.3 

6.0 
6.1 
6.1 
6.2 

(2%)
2%










Customer deposits (excluding
  bancassurance)
78.9 

80.3 
83.4 
85.6 
87.2 

11%
2%
AUMs - excluding deposits
5.7 

4.6 
4.7 
5.0 
5.3 

(7%)
6%
Risk elements in lending
3.8 

4.1 
4.5 
4.7 
4.6 

21%
(2%)
Loan:deposit ratio (excluding
  repos)
116% 

115% 
113% 
115% 
115.0%

(131bp)
40bp 










Risk-weighted assets
45.7 

49.6 
54.0 
51.6 
51.3 

12%
(1%)


 
Note:

(1)
Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 7% of divisional risk-weighted assets, adjusted for capital deductions).


6




 
Appendix 2 Analysis by quarter
 
UK Corporate
 


2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Income statement









Net interest income
588 

499 
560 
607 
626 

6%
3%










Net fees and commissions
215 

194 
219 
223 
222 

3%
Other non-interest income
107 

117 
109 
106 
100 

(7%)
(6%)










Non-interest income
322 

311 
328 
329 
322 

(2%)










Total income
910 

810 
888 
936 
948 

4%
1%










Direct expenses









- staff
(210)

(185)
(182)
(174)
(212)

1%
22%
- other
(73)

(74)
(46)
(71)
(77)

5%
8%
Indirect expenses
(140)

(130)
(125)
(125)
(129)

(8%)
3%











(423)

(389)
(353)
(370)
(418)

(1%)
13%










Operating profit before impairment
  losses
487 

421 
535 
566 
530 

9%
(6%)
Impairment losses
(169)

(100)
(450)
(187)
(190)

12%
2%










Operating profit
318 

321 
85 
379 
340 

7%
(10%)










Analysis of income by business









Corporate and commercial lending
529 

538 
586 
616 
661 

25%
7%
Asset and invoice finance
53 

48 
57 
59 
68 

28%
15%
Corporate deposits
338 

290 
263 
241 
191 

(43%)
(21%)
Other
(10)

(66)
(18)
20 
28 

40%










Total income
910 

810 
888 
936 
948 

4%
1%




















Analysis of impairment by
  sector









Banks and financial institutions
10 


(40%)
50%
Hotels and restaurants
13 

15 
36 
40 

Housebuilding and construction
31 

55 
58 
(13)

(142%)
(122%)
Manufacturing

17 
28 

Other
35 

19 
88 
31 
12 

(66%)
(61%)
Private sector education, health,
  social work, recreational and
  community services
10 

32 
(4)
23 

130%
Property

11 
149 
69 
30 

(57%)
Wholesale and retail trade,
  repairs
19 

14 
23 
16 
23 

21%
44%
Asset and invoice finance
39 

21 
47 
41 

5%










Total impairment
169 

100 
450 
187 
190 

12%
2%












7



 
Appendix 2 Analysis by quarter
 
UK Corporate
(continued)


2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 




















Loan impairment charge as %
  of gross customer loans and
  advances (excluding reverse
  repurchase
agreements) by
  sector









Banks and financial institutions
0.74%

0.15%
0.27%
0.33%
0.46%

(28bp)
13bp 
Hotels and restaurants
0.85%

1.15%
2.53%
0.49%
2.86%

200bp 
237bp 
Housebuilding and construction
2.38%

0.52%
5.00%
5.95%
(1.53%)

(391bp)
(748bp)
Manufacturing
0.45%

0.34%
1.58%
0.21%
3.03%

257bp 
282bp 
Other
0.37%

0.18%
0.90%
0.29%
0.11%

(25bp)
(18bp)
Private sector education, health,
  social work, recreational and
  community services
0.54%

0.43%
1.73%
(0.21%)
1.24%

70bp 
145bp 
Property
0.08%

0.14%
1.99%
0.97%
0.43%

35bp 
(54bp)
Wholesale and retail trade,
  repairs
0.84%

0.62%
1.07%
0.76%
1.18%

34bp 
42bp 
Asset and invoice finance
1.84%

0.99%
2.19%
0.18%
1.93%

9bp 
175bp 











0.58%

0.34%
1.60%
0.66% 
0.67%

9bp 
1bp 


 


2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 
Key metrics



















Performance ratios









Return on equity (1)
12.9% 

12.7% 
3.2% 
13.7% 
12.4%

(44bp)
(127bp)
Net interest margin
2.20% 

1.88% 
2.17% 
2.38% 
2.47%

27bp 
9bp 
Cost:income ratio
46.5% 

48.0% 
39.8% 
39.5% 
44.1%

239bp 
(456bp)


 
Note:

(1)
Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 8% of divisional risk-weighted assets, adjusted for capital deductions).


8




 
Appendix 2 Analysis by quarter
 
UK Corporate
(continued)


2008 

2009

31 Dec 2009 vs.

31 Dec 

31 Mar 
30 June 
30 Sept 
31 Dec 

31 Dec 2008 
30 Sept 2009

£bn 

£bn 
£bn 
£bn 
£bn 













Capital and balance sheet









Total assets
121.0 

120.1 
116.2 
117.3 
114.9 

(5%)
(2%)
Loans and advances to customers
  gross









Banks and financial institutions
5.4 

5.3 
4.5 
4.8 
5.2 

(4%)
8%
Hotels and restaurants
6.1 

5.2 
5.7 
5.7 
5.6 

(8%)
(2%)
Housebuilding and construction
5.2 

4.6 
4.4 
3.9 
3.4 

(35%)
(13%)
Manufacturing
5.3 

4.7 
4.3 
3.9 
3.7 

(30%)
(5%)
Other
38.1 

41.1 
39.1 
42.3 
42.0 

10%
(1%)
Private sector education,
  health, social work, recreational
  and community services
7.4 

7.4 
7.4 
7.6 
7.4 

(3%)
Property
31.8 

30.8 
30.0 
28.5 
28.0 

(12%)
(2%)
Wholesale and retail trade,
  repairs
9.1 

9.1 
8.6 
8.4 
7.8 

(14%)
(7%)
Asset and invoice finance
8.5 

8.5 
8.6 
8.8 
8.5 

(3%)










Customer deposits
82.0 

82.9 
85.6 
86.7 
87.8 

7%
1%
Risk elements in lending
1.3 

2.0 
2.4 
2.5 
2.3 

77%
(8%)
Loan:deposit ratio (excluding
  repos)
142% 

139% 
130% 
130% 
126%

(1,621bp)
(435bp)










Risk-weighted assets
85.7 

86.2 
89.5 
91.0 
90.2 

5%
(1%)


9

 
 


 
Appendix 2 Analysis by quarter
 
Wealth
 


2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Income statement









Net interest income
160 

158 
176 
168 
161 

1%
(4%)










Net fees and commissions
96 

90 
90 
92 
91 

(5%)
(1%)
Other non-interest income
19 

21 
21 
19 
22 

16%
16%










Non-interest income
115 

111 
111 
111 
113 

(2%)
2%










Total income
275 

269 
287 
279 
274 

(2%)










Direct expenses









- staff
(97)

(90)
(78)
(82)
(107)

10%
30%
- other
(51)

(33)
(34)
(35)
(37)

(27%)
6%
Indirect expenses
(50)

(46)
(41)
(42)
(31)

(38%)
(26%)











(198)

(169)
(153)
(159)
(175)

(12%)
10%










Operating profit before impairment
  losses
77 

100 
134 
120 
99 

29%
(18%)
Impairment losses
(8)

(6)
(16)
(1)
(10)

25%










Operating profit
69 

94 
118 
119 
89 

29%
(25%)










Analysis of income









Private Banking
221 

219 
242 
232 
223 

1%
(4%)
Investments
54 

50 
45 
47 
51 

(6%)
9%










Total income
275 

269 
287 
279 
274 

(2%)










Key metrics



















Performance ratios









Net interest margin
4.56% 

4.47% 
4.82% 
4.34% 
3.94%

(62bp)
(40bp)
Cost:income ratio
72.0% 

62.8% 
53.3% 
57.0% 
63.9%

813bp 
(688bp)


 


2008 

2009

31 Dec 2009 vs.

31 Dec 

31 Mar 
30 June 
30 Sept 
31 Dec 

31 Dec 2008 
30 Sept 2009

£bn 

£bn 
£bn 
£bn 
£bn 













Capital and balance sheet









Loans and advances to customers
  gross









- mortgages
5.3 

5.5 
5.6 
6.1 
6.5 

23%
7%
- personal
5.0 

4.6 
4.7 
4.8 
4.9 

(2%)
2%
- other
2.1 

2.2 
2.1 
2.5 
2.3 

10%
(8%)










Customer deposits
34.1 

34.9 
35.3 
36.3 
35.7 

5%
(2%)
AUMs - excluding deposits
34.7 

31.3 
29.8 
31.7 
30.7 

(12%)
(3%)
Risk elements in lending
0.1 

0.1 
0.2 
0.2 
0.2 

Loan:deposit ratio (excluding
  repos)
36% 

35% 
35% 
37% 
38%

201bp 
145bp 










Risk-weighted assets
10.8 

10.6 
10.3 
10.7 
11.2 

4%
5%


10

 


Appendix 2 Analysis by quarter
 
Global Banking & Markets
 


2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Income statement









Net interest income from banking
  activities
1,054 

812 
660 
447  
324 

(69%)
(28%)










Net fees and commissions
  receivable
190 

297 
412 
340  
286 

51%
(16%)
Income/(loss) from trading
  activities
(3,322)

4,081 
1,132 
1,028  
1,522 

(146%)
48%
Other operating income (net of
  related funding costs)
(122)

(98)
(101)
(70)
(63)

(48%)
(10%)










Non-interest income
(3,254)

4,280 
1,443 
1,298  
1,745 

(154%)
34%










Total income
(2,200)

5,092 
2,103 
1,745  
2,069 

(194%)
19%










Direct expenses









-  staff
(18)

(888)
(680)
(721)
(641)

(11%)
-  other
(397)

(274)
(204)
(240)
(247)

(38%)
3%
Indirect expenses
(202)

(193)
(201)
(191)
(180)

(11%)
(6%)











(617)

(1,355)
(1,085)
(1,152)
(1,068)

73%
(7%)










Operating profit/(loss) before
  impairment losses
(2,817)

3,737 
1,018 
593  
1,001 

(136%)
69%
Impairment losses
(502)

(269)
31 
(272)
(130)

(74%)
(52%)










Operating profit/(loss)
(3,319)

3,468 
1,049 
321  
871 

(126%)
171%




















Analysis of income by product









Rates - money markets
748 

853 
466 
287  
108 

(86%)
(62%)
Rates - flow
16 

1,297 
536 
694  
615 

(11%)
Currencies & Commodities
413 

539 
416 
147  
175 

(58%)
19%
Equities
(214)

371 
364 
282  
457 

62%
Credit markets
(2,341)

858 
690 
475  
232 

(110%)
(51%)
Portfolio management and
  origination
53 

527 
113 
180  
376 

109%
Fair value of own debt
(875)

647 
(482)
(320)
106 

(112%)
(133%)










Total income
(2,200)

5,092 
2,103 
1,745  
2,069 

(194%)
19%




















Analysis of impairment by
  sector









Manufacturing and infrastructure
39 

16 
23 
33  
19 

(51%)
(42%)
Property and construction

46 
-  
(1)

Transport

2  

Banks and financial institutions
194 

39 
237  
68 

(65%)
(71%)
Others
269 

203 
(98)
-  
44 

(84%)










Total impairment
502 

269 
(31)
272  
130 

(74%)
(52%)










Loan impairment charge as %
  of gross customer loans and
  advances (excluding reverse
  repurchase agreements)
1.13% 

0.68% 
(0.11%)
0.60% 
0.59%

(54bp)
(1bp)


11

 
 
 
Appendix 2 Analysis by quarter
 
Global Banking & Markets
(continued)
 


2008 

2009

Q4 2009 vs.
Key metrics
Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 










Performance ratios









Return on equity (1)
(61.9%)

68.8% 
24.8% 
7.2% 
18.7%

8,062bp 
1,157bp 
Net interest margin
1.99% 

2.02% 
1.48% 
1.08% 
0.89%

(110bp)
(19bp)
Cost:income ratio
(28.1%)

26.6% 
51.6% 
66.0% 
51.6%

(7,967bp)
1,440bp


 
 


2008 

2009

31 Dec 2009 vs.

31 Dec 

31 Mar 
30 June 
30 Sept 
31 Dec 

31 Dec 2008 
30 Sept 2009 

£bn 

£bn 
£bn 
£bn 
£bn 













Capital and balance sheet









Loans and advances (including
  banks)
224.2 

205.3 
155.2 
156.3 
127.8 

(43%)
(18%)
Reverse repos
88.8 

80.6 
75.2 
75.4 
73.3 

(17%)
(3%)
Securities
127.5 

124.3 
115.5 
117.6 
106.0 

(17%)
(10%)
Cash and eligible bills
20.2 

28.6 
51.5 
63.8 
74.0 

16%
Other assets
38.0 

37.4 
40.5 
46.0 
31.1 

(18%)
(32%)










Total third party assets (excluding
  derivatives mark to market)
498.7 

476.2 
437.9 
459.1 
412.2 

(17%)
(10%)
Net derivative assets (after netting)
121.0 

99.8 
80.7 
84.3 
68.0 

(44%) 
(19%) 
Customer deposits (excluding
  repos)
87.8 

80.1 
63.4 
56.8 
46.9 

(47%)
(17%)
Risk elements in lending
0.9 

0.8 
1.1 
1.6 
1.8 

100%
13%
Loan:deposit ratio (excluding
  Repos and including equity 
  deposits)
192% 

196% 
186% 
194% 
194%

173bp 
(30bp)










Risk-weighted assets
151.8 

137.9 
112.5 
121.5 
123.7 

(19%)
(2%)


 
Note:

(1)
Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 10% of divisional risk-weighted assets, adjusted for capital deductions).


12

 
 


 
Appendix 2 Analysis by quarter
 
Global Transaction Services
 


2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Income statement









Net interest income
249 

220 
225 
234 
233 

(6%)
Non-interest income
407 

385 
398 
388 
404 

(1%)
4%










Total income
656 

605 
623 
622 
637 

(3%)
2%










Direct expenses









- staff
(93)

(95)
(87)
(87)
(102)

10%
17%
- other
(42)

(35)
(38)
(37)
(51)

21%
38%
Indirect expenses
(236)

(235)
(229)
(223)
(256)

8%
15%











(371)

(365)
(354)
(347)
(409)

10%
18%










Operating profit before impairment
  losses
285 

240 
269 
275 
228 

(20%)
(17%)
Impairment losses
(40)

(9)
(4)
(22)
(4)

(90%)
(82%)










Operating profit
245 

231 
265 
253 
224 

(9%)
(11%)




















Analysis of income by product









Domestic cash management
210 

202 
204 
202 
197 

(6%)
(2%)
International cash management
200 

169 
179 
183 
203 

2%
11%
Trade finance
70 

75 
77 
71 
67 

(4%)
(6%)
Merchant acquiring
145 

129 
131 
134 
134 

(8%)
Commercial cards
31 

30 
32 
32 
36 

16%
13%










Total income
656 

605 
623 
622 
637 

(3%)
2%




















Key metrics



















Performance ratios









Net interest margin
8.00% 

8.29% 
9.23% 
9.63% 
9.81%

181bp
18bp
Cost:income ratio
56.6% 

60.3% 
56.8% 
55.8% 
64.2%

(766bp)
(842bp)


 
 


2008 

2009

31 Dec 2009 vs.

31 Dec 

31 Mar 
30 June 
30 Sept 
31 Dec 

31 Dec 2
008 
30 Sept 2009

£bn 

£bn 
£bn 
£bn 
£bn 













Capital and balance sheet









Total third party assets
22.2 

21.1 
19.4 
21.4 
18.4 

(17%)
(14%)
Loans and advances
14.8 

14.7 
13.5 
14.5 
12.7 

(14%)
(12%)
Customer deposits
61.8 

58.3 
54.0 
58.6 
61.8 

5%
Risk elements in lending
0.1 

0.1 
0.1 
0.2 
0.2 

Loan:deposit ratio (excluding
  repos)
25% 

26% 
26% 
25% 
21%

(401bp)
(452bp)










Risk-weighted assets
17.4 

18.7 
16.7 
18.9 
19.1 

10%
1%


13

 
 


 
Appendix 2 Analysis by quarter
 
Ulster Bank
 


2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Income statement









Net interest income
174 

202 
208 
176 
194 

11%
10%










Net fees and commissions
60 

46 
39 
45 
98 

63%
118%
Other non-interest income
(6)

11 
12 
10 
(7)

17%
(170%)










Non-interest income
54 

57 
51 
55 
91 

69%
65%










Total income
228 

259 
259 
231 
285 

25%
23%










Direct expenses









- staff
(87)

(89)
(81)
(79)
(76)

(13%)
(4%)
- other
(24)

(22)
(25)
(20)
(18)

(25%)
(10%)
Indirect expenses
(81)

(77)
(75)
(73)
(118)

46%
62%











(192)

(188)
(181)
(172)
(212)

10%
23%










Operating profit before impairment
  losses
36 

71 
78 
59 
73 

103%
24%
Impairment losses
(71)

(67)
(90)
(144)
(348)

142%










Operating (loss)/profit
(35)

(12)
(85)
(275)





















Analysis of income by business









Corporate
139 

162 
138 
134 
146 

5%
9%
Retail
92 

93 
101 
104 
114 

24%
10%
Other
(3)

20 
(7)
25 











Total income
228 

259 
259 
231 
285 

25%
23%




















Analysis of impairment by
  sector









Mortgages

14 
10 
30 
20 

(33%)
Corporate
43 

40 
66 
87 
316 

Other
24 

13 
14 
27 
12 

(50%)
(56%)










Total impairment
71 

67 
90 
144 
348 

142%




















Loan impairment charge as %
  of gross customer loans and
  advances excluding reverse
  repurchase agreements by
  sector









Mortgages
0.10% 

0.32% 
0.25% 
0.72% 
0.49%

40bp 
(22bp)
Corporate
0.72% 

0.71% 
1.23% 
1.59% 
5.99%

527bp 
440bp 
Other
4.60% 

2.58% 
3.50% 
5.40% 
2.00%

(260bp)
(340bp)











0.65% 

0.64% 
0.92% 
1.42% 
3.51%

286bp 
209bp 


14




 
Appendix 2 Analysis by quarter
 
Ulster Bank
(continued)
 


2008 

2009

Q4 2009 vs.
Key metrics
Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 










Performance ratios









Return on equity (1)
(6.5%)

0.7% 
(2.0%)
(12.7%)
(39.8%)

(3,337bp)
(2,717bp)
Net interest margin
1.67% 

1.87% 
2.03% 
1.74% 
1.83%

16bp 
9bp 
Cost:income ratio
84.2% 

72.6% 
69.9% 
74.5% 
74.4%

982bp 
7bp 


 
 


2008 

2009

31 Dec 2009 vs.

31 Dec 

31 Mar 
30 June 
30 Sept 
31 Dec 

31 Dec 2008 
30 Sept 2009

£bn 

£bn 
£bn 
£bn 
£bn 













Capital and balance sheet









Loans and advances to customers
  gross









- mortgages
18.1 

17.4 
16.0 
16.7 
16.2 

(10%)
(3%)
- corporate
23.8 

22.8 
21.2 
21.9 
21.1 

(11%)
(4%)
- other
2.1 

2.0 
1.8 
2.0 
2.4 

14%
20%










Customer deposits
24.3 

19.5 
18.9 
20.9 
21.9 

(10%)
5%
Risk elements in lending:









- mortgages
0.3 

0.4 
0.4 
0.5 
0.6 

20%
- corporate
0.8 

1.0 
1.1 
1.3 
1.5 

88%
15%
- other
0.1 

0.1 
0.1 
0.2 
0.2 

Loan:deposit ratio (excluding
  repos)
179% 

213% 
203% 
191%
177%

(148bp)
(1,420bp)










Risk-weighted assets
24.5 

26.2 
26.2 
28.5 
29.9 

22%
5%


 
Note:

(1)
Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 7% of divisional risk-weighted assets, adjusted for capital deductions).


15


Appendix 2 Analysis by quarter
 
US Retail and Commercial (£ Sterling)

2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Income statement









Net interest income
512 

494 
448 
410  
423 

(17%)
3%










Net fees and commissions
183 

198 
209 
159  
148 

(19%)
(7%)
Other non-interest income
84 

52 
45 
65  
73 

(13%)
12%










Non-interest income
267 

250 
254 
224  
221 

(17%)
(1%)










Total income
779 

744 
702 
634  
644 

(17%)
2%










Direct expenses









- staff
(175)

(218)
(184)
(174)
(200)

14%
15%
- other
(120)

(143)
(188)
(132)
(130)

8%
(2%)
Indirect expenses
(172)

(201)
(194)
(191)
(180)

5%
(6%)











(467)

(562)
(566)
(497)
(510)

9%
3%










Operating profit before impairment
  losses
312 

182 
136 
137  
134 

(57%)
(2%)
Impairment losses
(177)

(223)
(146)
(180)
(153)

(14%)
(15%)










Operating (loss)/profit
135 

(41)
(10)
(43)
(19)

(114%)
(56%)




















Average exchange rate - US$/£
1.570 

1.436 
1.551 
1.640  
1.633 























Analysis of income by product









Mortgages and home equity
112 

142 
130 
112  
115 

3%
3%
Personal lending and cards
90 

107 
113 
116  
115 

28%
(1%)
Retail deposits
279 

231 
202 
200  
195 

(30%)
(3%)
Commercial lending
128 

141 
140 
127  
134 

5%
6%
Commercial deposits
111 

104 
89 
97  
108 

(3%)
11%
Other
59 

19 
28 
(18)
(23)

(139%)
28%










Total income
779 

744 
702 
634  
644 

(17%)
2%




















Analysis of impairment by
  sector









Residential mortgages
13 

23 
12 
29  

(38%)
(72%)
Home equity
22 

29 
43 
82  
13 

(41%)
(84%)
Corporate & commercial
87 

108 
61 
65  
92 

6%
42%
Other
55 

63 
30 
4  
40 

(27%)










Total impairment
177 

223 
146 
180  
153 

(14%)
(15%)










Loan impairment charge as %
  of gross customer loans and
  advances (excluding reverse
  repurchase agreements) by
  sector









Residential mortgages
0.55% 

1.00% 
0.66% 
1.68% 
0.49%

(6bp)
(119bp)
Home equity
0.47% 

0.62% 
1.08% 
2.05% 
0.34%

(13bp)
(171bp)
Corporate & commercial
1.46% 

1.79% 
1.19% 
1.27% 
1.89%

43bp 
61bp 
Other
2.24% 

2.57% 
1.45% 
0.20% 
2.15%

(10bp)
194bp 











1.15% 

1.44% 
1.12% 
1.41% 
1.25%

10bp 
(16bp)
 
 
16
 
Appendix 2 Analysis by quarter
 
US Retail and Commercial (£ Sterling)
(continued)
 

2008 

2009

Q4 2009 vs.
Key metrics
Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 










Performance ratios









Return on equity (1)
7.9% 

(2.4%)
(0.7%)
(2.5%)
(1.2%)

(903bp)
136bp 
Net interest margin
2.59% 

2.33% 
2.30% 
2.34% 
2.45%

(14bp)
11bp 
Cost:income ratio
60.0% 

75.4% 
80.6% 
78.4% 
79.2%

(1,924bp)
(80bp)
 
 

2008 

2009

31 Dec 2009 vs.

31 Dec 

31 Mar 
30 June 
30 Sept 
31 Dec 

31 Dec 2008 
30 Sept 2009

£bn 

£bn 
£bn 
£bn 
£bn 













Capital and balance sheet









Total assets
87.5 

94.9 
75.6 
76.9 
74.8 

(15%)
(3%)
Loans and advances to customers
  gross









- residential mortgages
9.5 

9.2 
7.3 
6.9 
6.5 

(32%)
(6%)
- home equity
18.7 

18.8 
15.9 
16.0 
15.4 

(18%)
(4%)
- corporate and commercial
23.7 

24.2 
20.5 
20.5 
19.5 

(18%)
(5%)
- other consumer
9.8 

9.8 
8.3 
7.8 
7.5 

(23%)
(4%)
Customer deposits
64.4 

67.9 
60.2 
62.1 
60.1 

(6%)
(3%)
Risk elements in lending









- retail
0.2 

0.3 
0.3 
0.3 
0.4 

- commercial
0.2 

0.1 
0.1 
0.2 
0.2 

Loan:deposit ratio (excluding
  repos)
96% 

91% 
86% 
81% 
80%

(1,543bp)
(122bp)










Risk-weighted assets
63.9 

64.3 
55.6 
62.8 
59.7 

(7%)
(5%)










Spot exchange rate - US$/£
1.460 

1.433 
1.644 
1.599 
1.622 



 
Note:
(1)
Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 7% of divisional risk-weighted assets, adjusted for capital deductions).

17

 


 
Appendix 2 Analysis by quarter
 
US Retail and Commercial (US Dollar)
(continued)
 

2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

$m 

$m 
$m 
$m 
$m 













Income statement









Net interest income
837 

711 
696 
680 
690 

(18%)
1%










Net fees and commissions
294 

284 
324 
266 
245 

(17%)
(8%)
Other non-interest income
142 

75 
69 
104 
120 

(15%)
15%










Non-interest income
436 

359 
393 
370 
365 

(16%)
(1%)










Total income
1,273 

1,070 
1,089 
1,050 
1,055 

(17%)










Direct expenses









- staff
(278)

(313)
(287)
(289)
(325)

17%
12%
- other
(201)

(206)
(289)
(219)
(215)

7%
(2%)
Indirect expenses
(277)

(288)
(301)
(313)
(294)

6%
(6%)











(756)

(807)
(877)
(821)
(834)

10%
2%










Operating profit before impairment
  losses
517 

263 
212 
229 
221 

(57%)
(3%)
Impairment losses
(304)

(320)
(231)
(296)
(252)

(17%)
(15%)










Operating (loss)/profit
213 

(57)
(19)
(67)
(31)

(115%)
(54%)




















Analysis of income by product









Mortgages and home equity
183 

204 
203 
186 
188 

3%
1%
Personal lending and cards
143 

154 
174 
190 
188 

31%
(1%)
Retail deposits
451 

332 
315 
329 
320 

(29%)
(3%)
Commercial lending
211 

202 
217 
210 
219 

4%
4%
Commercial deposits
179 

150 
138 
160 
176 

(2%)
10%
Other
106 

28 
42 
(25)
(36)

(134%)
44%










Total income
1,273 

1,070 
1,089 
1,050 
1,055 

(17%)




















Analysis of impairment by
  sector









Residential mortgages
22 

33 
19 
47 
14 

(36%)
(70%)
Home equity
38 

42 
65 
131 
23 

(39%)
(82%)
Corporate & commercial
151 

154 
99 
107 
150 

(1%)
40%
Other
93 

91 
48 
11 
65 

(30%)










Total impairment
304 

320 
231 
296 
252 

(17%)
(15%)




















Loan impairment charge as %
  of gross customer loans and
  advances (excluding reverse
  repurchase agreements) by
  sector









Residential mortgages
0.63%

1.00%
0.63%
1.69%
0.53%

(10bp)
(116bp)
Home equity
0.56%

0.62%
1.00%
2.05%
0.37%

(19bp)
(168bp)
Corporate & commercial
1.74%

1.78%
1.18%
1.31%
1.90%

16bp 
58bp 
Other
2.60%

2.58%
1.41%
0.34%
2.15%

(46bp)
180bp 











1.35%

1.44%
1.08%
1.45%
1.27%

(8bp)
(18bp)

18


 
Appendix 2 Analysis by quarter
 
US Retail and Commercial (US Dollar)
(continued)
 

2008 

2009

Q4 2009 vs.
Key metrics
Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 










Performance ratios









Return on equity (1)
8.5%

(2.3%)
(0.8%)
(2.5%)
(1.2%)

(967bp)
129bp 
Net interest margin
2.70%

2.33%
2.32%
2.37%
2.45%

(25bp)
8bp 
Cost:income ratio
59.4%

75.4%
80.5%
78.2%
79.1%

(1,965bp)
(85bp)
 
 

2008 

2009

31 Dec 2009 vs.

31 Dec 

31 Mar 
30 June 
30 Sept 
31 Dec 

31 Dec 2008 
30 Sept 2009

$bn 

$bn 
$bn 
$bn 
$bn 













Capital and balance sheet









Total assets
127.8 

136.0 
124.4 
122.9 
121.3 

(5%)
(1%)
Loans and advances to customers
  gross









- residential mortgages
13.9 

13.2 
12.0 
11.0 
10.6 

(24%)
(4%)
- home equity
27.2 

26.9 
26.1 
25.6 
25.0 

(8%)
(2%)
- corporate and commercial
34.7 

34.7 
33.6 
32.7 
31.6 

(9%)
(3%)
- other consumer
14.3 

14.1 
13.7 
12.5 
12.1 

(15%)
(3%)
Customer deposits
94.0 

97.4 
99.0 
99.3 
97.5 

4%
(2%)
Risk elements in lending









- retail
0.3 

0.4 
0.4 
0.5 
0.6 

20%
- commercial
0.2 

0.2 
0.3 
0.3 
0.4 

Loan:deposit ratio (excluding
  repos)
96% 

91% 
86% 
81% 
80%

(1,543bp)
(122bp)










Risk-weighted assets
93.2 

92.1 
91.3 
100.4 
96.9 

4%
(3%)
 
Note:
(1)
Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on 7% of divisional risk-weighted assets, adjusted for capital deductions).
 
 
 
 
 
19
 
 
 
Appendix 2 Analysis by quarter
 
RBS Insurance
 

2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Income statement









Earned premiums
1,121 

1,106 
1,119 
1,145 
1,149 

2%
Reinsurers' share
(48)

(45)
(40)
(43)
(37)

(23%)
(14%)










Insurance premium income
1,073 

1,061 
1,079 
1,102 
1,112 

4%
1%
Net fees and commissions
(93)

(92)
(95)
(95)
(84)

(10%)
(12%)
Other income
146 

108 
104 
112 
148 

1%
32%










Total income
1,126 

1,077 
1,088 
1,119 
1,176 

4%
5%










Direct expenses









- staff
(77)

(70)
(69)
(67)
(61)

(21%)
(9%)
- other
(54)

(67)
(54)
(47)
(54)

15%
Indirect expenses
(72)

(66)
(65)
(64)
(75)

4%
17%











(203)

(203)
(188)
(178)
(190)

(6%)
7%










Gross claims
(788)

(798)
(776)
(941)
(1,175)

49%
25%
Reinsurers' share
41 

18 
13 
19 

(54%)
46%










Net claims
(747)

(793)
(758)
(928)
(1,156)

55%
25%










Operating (loss)/profit before
  impairment losses
176 

81 
142 
13 
(170)

(197%)
Impairment losses
(42)

(5)
(1)
(2)











Operating (loss)/profit
134 

76 
141 
11 
(170)





















Analysis of income by product









Motor own-brands
491 

477 
495 
517 
516 

5%
Household and Life own-brands
206 

204 
210 
214 
221 

7%
3%
Motor partnerships and broker
166 

145 
145 
141 
146 

(12%)
3%
Household and Life, partnerships
  and broker
85 

83 
81 
78 
88 

4%
13%
Other (International, commercial
  and central)
178 

168 
157 
169 
205 

15%
21%










Total income
1,126 

1,077 
1,088 
1,119 
1,176 

4%
5%




















In-force policies (thousands)









- Own-brand motor
4,492 

4,601 
4,789 
4,894 
4,858 

8%
(1%)
- Own-brand non-motor (home,
  rescue, pet, HR24)
5,560 

5,643 
5,890 
6,150 
6,307 

13%
3%
- Partnerships & broker (motor,
  home, rescue, pet, HR24)
5,898 

5,750 
5,609 
5,371 
5,328 

(10%)
(1%)
- Other (international, commercial
  and central)
1,206 

1,211 
1,210 
1,212 
1,217 

1%










General insurance reserves - total
  (£m)
6,672 

6,630 
6,601 
6,839 
7,030 

5%
3%

 

20


 
Appendix 2 Analysis by quarter
 
RBS Insurance
(continued)
 

2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 










Key business metrics









Return on equity (1)
16.8%

9.5%
17.7%
1.2%
(19.1%)

(3,587bp)
(2,029bp)
Cost:income ratio
18.0%

18.9%
17.3%
15.9%
16.2%

187bp
(25bp)
Adjusted cost:income ratio (2)
53.6%

71.5%
57.0%
93.2%
950.0%

(89,644bp)
(85,681bp)
Gross written premiums (£m)
1,002 

1,123 
1,147 
1,186 
1,024 

2%
(14%) 
 
Notes:
(1)
Return on equity is based on divisional operating profit after tax, divided by divisional notional equity (based on  regulatory capital).
(2)
Adjusted cost:income ratio is based on total income and operating expenses after netting insurance claims against total income.
 
                   
                                                                                                                                                                   
21   

 

 
Appendix 2 Analysis by quarter
 
Central items
 

2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Fair value of own debt
14 

384 
(478)
(163)
164 

Other
(501)

105 
166 
283 
(169)

(66%)
(160%)










Central items not allocated
(487)

489 
(312)
120 
(5)

(99%)
(104%)
 
 
 
 

 

22

 
Appendix
2
Analysis
by quarter
 
Non-
Core
 
 

2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Income statement









Net interest income from banking
  activities
765 

395 
274 
287 
578 

(24%)
101% 










Net fees and commissions
  receivable
163 

172 
79 
130 
129 

(21%)
(1%)
Income/(loss) from trading
  activities
(2,916)

(2,617)
(1,184)
(579)
(781)

(73%)
35% 
Insurance net premium income
249 

244 
196 
173 
171 

(31%)
(1%)
Other operating income (net of
  related funding costs)
(191)

30 
(52)
43 
11 

(106%)
(74%)










Non-interest income
(2,695)

(2,171)
(961)
(233)
(470)

(83%)
102% 










Total income
(1,930)

(1,776)
(687)
54 
108 

(106%)
100% 










Direct expenses









- staff
(270)

(301)
(153)
(150)
(247)

(9%)
65% 
- other
(345)

(256)
(247)
(244)
(297)

(14%)
22% 
Indirect expenses
(152)

(142)
(137)
(132)
(141)

(7%)
7% 











(767)

(699)
(537)
(526)
(685)

(11%)
30% 










Operating loss before other
  operating charges and
  impairment losses
(2,697)

(2,475)
(1,224)
(472)
(577)

(79%)
22% 
Insurance net claims
(192)

(177)
(137)
(126)
(148)

(23%)
17% 
Impairment losses
(3,361)

(1,828)
(3,516)
(2,066)
(1,811)

(46%)
(12%)










Operating loss
(6,250)

(4,480)
(4,877)
(2,664)
(2,536)

(59%)
(5%)




















Key metrics



















Performance ratios









Net interest margin
1.36% 

0.61% 
0.45% 
0.55% 
1.17%

(19bp) 
62bp 
Cost:income ratio
(39.7%)

(39.4%)
(78.2%)
974.1%
634.3%

(67,400bp)
33,981bp 
 
 

2008 

2009

31 Dec 2009 vs.

31 Dec 

31 Mar 
30 June 
30 Sept 
31 Dec 

31 Dec 2008 
30 Sept 2009 

£bn 

£bn 
£bn 
£bn 
£bn 













Capital and balance sheet









Total third party assets (including
  derivatives)
342.9 

314.7 
246.5 
233.0 
220.9 

(36%)
(5%)
Loans and advances to customers
  gross
191.4 

183.7 
164.1 
159.1 
149.5 

(22%)
(6%)
Customer deposits
27.4 

23.7 
15.0 
16.0 
12.6 

(54%)
(21%)
Risk elements in lending
11.1 

14.7 
20.5 
23.3 
22.9 

106%
(2%)
Loan:deposit ratio
683%

764%
1,084%
937%
1,121%

43,807bp
18,397bp










Risk-weighted assets
170.9 

174.4 
174.0 
200.7 
171.3 

(15%)



23


 
Appendix 2 Analysis by quarter
 
Non-Core
(continued)
 

2008 

2009

Q4 2009 vs.

Q4 

Q1 
Q2 
Q3 
Q4 

Q4 2008 
Q3 2009 

£m 

£m 
£m 
£m 
£m 













Analysis of income









Banking & Portfolio
538 

(131)
(973)
(271)
37 

(93%)
(114%)
International Businesses &
  Portfolios
689 

662 
570 
537 
493 

(28%)
(8%)
Markets
(3,157)

(2,307)
(284)
(212)
(422)

(87%)
99%










Total income
(1,930)

(1,776)
(687)
54 
108 

(106%)
100% 




















Impairment losses









Banking & Portfolio
714 

818 
1,155 
1,347 
895 

25%
(34%)
International Businesses &
  Portfolios
945 

720 
1,638 
1,234 
902 

(5%)
(27%)
Markets
1,702 

290 
723 
(515)
14 

(99%)
(103%)










Total impairment
3,361 

1,828 
3,516 
2,066 
1,811 

(46%)
(12%)




















Loan impairment charge as %
  of gross customer loans and
  advances (1)









Banking & Portfolio
2.71%

3.18%
4.67%
6.01%
4.14%

143bp 
(187bp)
International Businesses &
  Portfolios
4.70%

3.66%
8.93%
6.90%
5.27%

57bp 
(163bp)
Markets
48.33%

(61.60%)
301.20%
(126.77%)
0.44%

(4,789bp)
(12,633bp)











6.09%

2.81% 
8.19%
5.41%
4.63%

(146bp)
(78bp)











£bn 

£bn 
£bn 
£bn 




Gross customer loans and
  advances









Banking & Portfolio
97.0  

103.3  
92.1 
88.2 
82.0 

(15%)
(7%)
International Businesses &
  Portfolios
79.9  

78.6  
69.4 
68.3 
65.6 

(18%)
(4%)
Markets
14.5  

1.8  
2.6 
2.6 
1.9 

(87%)
(27%)











191.4  

183.7  
164.1 
159.1 
149.5 

(22%)
(6%)










Note:









(1) Including disposal groups.



















Risk-weighted assets









Banking & Portfolio
63.1  

70.9  
57.5 
61.1 
58.2 

(8%)
(5%)
International Businesses &
  Portfolios
50.1  

51.4  
48.5 
46.1 
43.8 

(12%)
(5%)
Markets
57.7  

52.1  
68.0 
93.5 
69.3 

20%
(26%)











170.9  

174.4  
174.0 
200.7 
171.3 

(15%)
 
 
24
 

Signatures



Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.



Date: 25 February 2010

  THE ROYAL BANK OF SCOTLAND GROUP plc (Registrant)


  By: /s/ A N Taylor

  Name:
Title:
A N Taylor
Head of Group Secretariat