Form 10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 


FORM 10-Q

 


(Mark One)

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2007

OR

 

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from              to             

Commission file number 0-27512

 


CSG SYSTEMS INTERNATIONAL, INC.

(Exact name of registrant as specified in its charter)

 


 

Delaware   47-0783182

(State or other jurisdiction of

incorporation or organization)

 

(I.R.S. Employer

Identification No.)

9555 Maroon Circle

Englewood, Colorado 80112

(Address of principal executive offices, including zip code)

(303) 200-2000

(Registrant's telephone number, including area code)

 


Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    YES  x    NO  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer. See definition of “accelerated filer and large accelerated filer” in Rule 12b-2 of the Exchange Act. (Check one).

Large accelerated filer  x    Accelerated filer  ¨    Non-accelerated filer  ¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    YES  ¨    NO  x

Shares of common stock outstanding at May 4, 2007: 43,383,651

 



CSG SYSTEMS INTERNATIONAL, INC.

FORM 10-Q For the Quarter Ended March 31, 2007

INDEX

 

         Page No.

Part I -

  FINANCIAL INFORMATION   

Item 1.

  Condensed Consolidated Balance Sheets as of March 31, 2007 and December 31, 2006 (Unaudited)    3
  Condensed Consolidated Statements of Income for the Three Months Ended March 31, 2007 and 2006 (Unaudited)    4
  Condensed Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2007 and 2006 (Unaudited)    5
  Notes to Condensed Consolidated Financial Statements (Unaudited)    6

Item 2.

  Management’s Discussion and Analysis of Financial Condition and Results of Operations    12

Item 3.

  Quantitative and Qualitative Disclosures About Market Risk    23

Item 4.

  Controls and Procedures    23

Part II -

  OTHER INFORMATION   

Item 1.

  Legal Proceedings    24

Item1A.

  Risk Factors    24

Item 2.

  Unregistered Sales of Equity Securities and Use of Proceeds    28

Item 6.

  Exhibits    28
  Signatures    29
  Index to Exhibits    30

 

2


CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands, except share and per share amounts)

 

     March 31,
2007
    December 31,
2006
 
     (unaudited)  
ASSETS     

Current assets:

    

Cash and cash equivalents

   $ 208,703     $ 240,687  

Short-term investments

     158,883       174,803  
                

Total cash, cash equivalents and short-term investments

     367,586       415,490  

Trade accounts receivable-

    

Billed, net of allowance of $1,577 and $1,143

     103,100       110,020  

Unbilled and other

     5,926       5,555  

Deferred income taxes

     9,124       8,927  

Other current assets

     5,743       5,636  
                

Total current assets

     491,479       545,628  

Property and equipment, net of depreciation of $66,418 and $66,656

     25,102       23,680  

Software, net of amortization of $33,302 and $32,989

     7,412       7,725  

Goodwill

     14,150       14,228  

Client contracts, net of amortization of $86,412 and $82,486

     34,879       36,024  

Deferred income taxes

     15,955       19,617  

Other assets

     6,635       6,594  
                

Total assets

   $ 595,612     $ 653,496  
                
LIABILITIES AND STOCKHOLDERS' EQUITY     

Current liabilities:

    

Client deposits

   $ 23,396     $ 23,645  

Trade accounts payable

     17,206       15,509  

Accrued employee compensation

     12,481       20,962  

Deferred revenue

     19,710       17,586  

Income taxes payable

     3,043       3,651  

Other current liabilities

     12,645       10,158  
                

Total current liabilities

     88,481       91,511  
                

Non-current liabilities:

    

Long-term debt

     230,000       230,000  

Deferred revenue

     8,208       8,632  

Income taxes payable

     4,036       —    

Other non-current liabilities

     4,871       5,619  
                

Total non-current liabilities

     247,115       244,251  
                

Total liabilities

     335,596       335,762  
                

Stockholders' equity:

    

Preferred stock, par value $.01 per share; 10,000,000 shares authorized; zero shares issued and outstanding

     —         —    

Common stock, par value $.01 per share; 100,000,000 shares authorized; 44,333,634 and 46,831,643 shares outstanding

     621       616  

Additional paid-in capital

     340,672       340,564  

Treasury stock, at cost, 17,777,238 and 14,776,238 shares

     (435,627 )     (360,259 )

Accumulated other comprehensive income (loss):

    

Unrealized gain on short-term investments, net of tax

     21       25  

Unrecognized pension plan losses and prior service costs, net of tax

     (852 )     (852 )

Accumulated earnings

     355,181       337,640  
                

Total stockholders' equity

     260,016       317,734  
                

Total liabilities and stockholders' equity

   $ 595,612     $ 653,496  
                

The accompanying notes are an integral part of these condensed consolidated financial statements.

 

3


CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

(in thousands, except per share amounts)

 

     Three Months Ended  
     March 31,
2007
    March 31,
2006
 
     (unaudited)  

Revenues:

    

Processing and related services

   $ 89,609     $ 86,421  

Software, maintenance and services

     9,135       6,539  
                

Total revenues

     98,744       92,960  
                

Cost of revenues:

    

Processing and related services

     44,625       42,904  

Software, maintenance and services

     5,951       4,516  
                

Total cost of revenues

     50,576       47,420  
                

Gross margin (exclusive of depreciation)

     48,168       45,540  
                

Operating expenses:

    

Research and development

     13,712       9,901  

Selling, general and administrative

     11,028       9,937  

Depreciation

     2,868       2,352  

Restructuring charges

     106       1,149  
                

Total operating expenses

     27,714       23,339  
                

Operating income

     20,454       22,201  
                

Other income (expense):

    

Interest expense

     (1,786 )     (1,885 )

Interest and investment income, net

     5,539       4,670  

Other, net

     62       (55 )
                

Total other

     3,815       2,730  
                

Income from continuing operations before income taxes

     24,269       24,931  

Income tax provision

     (8,494 )     (9,465 )
                

Income from continuing operations

     15,775       15,466  
                

Discontinued operations:

    

Income from discontinued operations

     —         —    

Income tax benefit

     269       —    
                

Discontinued operations, net of tax

     269       —    
                

Net income

   $ 16,044     $ 15,466  
                

Basic earnings (loss) per common share:

    

Income from continuing operations

   $ 0.35     $ 0.33  

Discontinued operations, net of tax

     0.01       —    
                

Net income

   $ 0.36     $ 0.33  
                

Diluted earnings (loss) per common share:

    

Income from continuing operations

   $ 0.35     $ 0.33  

Discontinued operations, net of tax

     0.01       —    
                

Net income

   $ 0.36     $ 0.33  
                

Weighted-average shares outstanding:

    

Basic

     44,385       46,901  

Diluted

     44,715       47,409  

The accompanying notes are an integral part of these condensed consolidated financial statements.

 

4


CSG SYSTEMS INTERNATIONAL, INC

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)

 

     Three Months Ended  
    

March 31,

2007

   

March 31,

2006

 
     (unaudited)  

Cash flows from operating activities:

    

Net income

   $ 16,044     $ 15,466  

Adjustments to reconcile net income to net cash provided by operating activities—

    

Depreciation

     2,868       2,352  

Amortization

     4,534       4,031  

Restructuring charge for abandonment of facilities

     133       107  

Gain on short-term investments

     (1,438 )     (65 )

Deferred income taxes

     3,543       2,088  

Excess tax benefits from stock-based compensation awards

     (460 )     (941 )

Stock-based employee compensation

     1,975       2,834  

Changes in operating assets and liabilities:

    

Trade accounts and other receivables, net

     6,549       (2,285 )

Other current and non-current assets

     (443 )     (649 )

Income taxes payable/receivable

     5,385       7,668  

Trade accounts payable and accrued liabilities

     (4,727 )     (12,051 )

Deferred revenue

     1,700       3,423  
                

Net cash provided by operating activities

     35,663       21,978  
                

Cash flows from investing activities:

    

Net payments from the disposition of discontinued operations

     —         (209 )

Purchases of property and equipment

     (4,290 )     (1,974 )

Proceeds from sale of aircraft held for sale

     —         7,376  

Purchases of short-term investments

     (78,146 )     (39,650 )

Proceeds from sale/maturity of short-term investments

     95,500       54,650  

Acquisition of business, net of cash acquired

     (700 )     (20,478 )

Acquisition of and investments in client contracts

     (2,781 )     (1,552 )
                

Net cash provided by (used in) investing activities

     9,583       (1,837 )
                

Cash flows from financing activities:

    

Proceeds from issuance of common stock

     420       2,676  

Repurchase of common stock

     (78,110 )     (16,199 )

Payments on acquired equipment financing

     —         (190 )

Excess tax benefits from stock-based compensation awards

     460       941  
                

Net cash used in financing activities

     (77,230 )     (12,772 )
                

Net increase (decrease) in cash and cash equivalents

     (31,984 )     7,369  

Cash and cash equivalents, beginning period

     240,687       346,113  
                

Cash and cash equivalents, end of period

   $ 208,703     $ 353,482  
                

Supplemental disclosures of cash flow information:

    

Net cash paid (received) during the period for—

    

Interest

   $ 95     $ 97  

Income taxes

     (705 )     10  

The accompanying notes are an integral part of these condensed consolidated financial statements.

 

5


CSG SYSTEMS INTERNATIONAL, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

 

1. GENERAL

We have prepared the accompanying unaudited condensed consolidated financial statements as of March 31, 2007 and December 31, 2006, and for the three months ended March 31, 2007 and 2006, in accordance with accounting principles generally accepted in the United States of America (“GAAP”) for interim financial information, and pursuant to the instructions to Form 10-Q and the rules and regulations of the Securities and Exchange Commission (the “SEC”). Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In the opinion of our management, all adjustments (consisting only of normal recurring adjustments) considered necessary for a fair presentation of our financial position and operating results have been included. The unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations, contained in our Annual Report on Form 10-K for the year ended December 31, 2006, filed with the SEC. The results of operations for the three months ended March 31, 2007, are not necessarily indicative of the expected results for the entire year ending December 31, 2007.

 

2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Use of Estimates in Preparation of Condensed Consolidated Financial Statements. The preparation of the accompanying Condensed Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Postage. We pass through to our clients the cost of postage that is incurred on behalf of those clients, and typically require an advance payment on expected postage costs. These advance payments are included in “client deposits” in the accompanying Condensed Consolidated Balance Sheets and are classified as current liabilities regardless of the contract period. We net the cost of postage against the postage reimbursements, and include the net amount in processing and related services revenues. The cost of postage that has been shown net of the postage reimbursements from our clients for the three months ended March 31, 2007 and 2006 was $48.6 million and $48.2 million, respectively.

Short-term Investments and Other Financial Instruments. Our financial instruments as of March 31, 2007 and December 31, 2006 include cash and cash equivalents, short-term investments, accounts receivable, accounts payable, and long-term debt. Because of their short maturities, the carrying amounts of cash equivalents, accounts receivable, and accounts payable approximate their fair value. Short-term investments are considered "available-for-sale" in accordance with Statement of Financial Accounting Standards (“SFAS”) No. 115, "Accounting for Certain Investments in Debt and Equity Securities", and thus are stated at fair value in our accompanying Condensed Consolidated Balance Sheets. As of March 31, 2007 and December 31, 2006, the fair value of our long-term debt, based upon quoted market prices, was approximately $248 million and $264 million, respectively. As of March 31, 2007 and December 31, 2006, the fair value of the contingent interest feature of our long-term debt, considered an embedded derivative, was $0.2 million and $0.3 million, respectively.

Income Taxes. Effective January 1, 2007, we adopted the provisions of Financial Accounting Standards Board (“FASB”) Interpretation 48, “Accounting for Uncertainty in Income Taxes” (“FIN 48”). This interpretation clarifies the accounting for uncertainty in income taxes recognized in a company’s financial statements in accordance with SFAS No. 109, “Accounting for Income Taxes”. FIN 48 prescribes a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. FIN 48 also provides guidance on derecognition, classification, interest and penalties, accounting in interim periods, and disclosure.

 

6


As a result of the implementation of FIN 48, we recognized reductions in our liability for unrecognized income tax benefits related to our continuing operations and discontinued operations of $0.3 million and $1.2 million, respectively, which were accounted for as an increase to our January 1, 2007 retained earnings balance. As of January 1, 2007, the total amount of unrecognized income tax benefits related to our continuing operations and discontinued operations totaled $2.7 million and $2.1 million, respectively, which included $0.4 million of income tax-related accrued interest. If recognized, the total amount of unrecognized income tax benefits as of the date of adoption related to our continuing operations, or $2.7 million, would affect our continuing operations’ effective tax rate. We recognize income-tax related interest and penalties as part of income tax expense. We do not anticipate a significant change in our liability for unrecognized income tax benefits within the next twelve months.

We file income tax returns primarily in the U.S. Federal jurisdiction and in various state jurisdictions. As of March 31, 2007, the U.S. Federal statute of limitations has expired for years prior to 2004, and the statute of limitations has expired in our major state jurisdictions of Nebraska, Colorado and Florida for years prior to 2003, 2002, and 2003, respectively.

Accounting Pronouncement Issued But Not Yet Effective. In February 2007, the FASB issued SFAS 159, “The Fair Value Option for Financial Assets and Financial Liabilities—Including an Amendment of FASB Statement No. 115” (“SFAS 159”), which permits an entity to choose to measure various financial instruments and certain other items at fair value. The provisions of SFAS 159 will be effective for us on January 1, 2008. We are currently in the process of analyzing the impact of adopting SFAS 159, but do not expect its adoption to have a significant impact on our financial statements.

 

3. DISCONTINUED OPERATIONS

In December 2005, we closed on agreements to sell: (i) our Global Software Services business (the “GSS Business”) to Comverse, Inc., a division of Comverse Technology, Inc.; and (ii) our plaNet Consulting business (the “plaNet Business”) to a group of private investors led by the plaNet management team. As a result, we have activity reflected as discontinued operations in the accompanying Condensed Consolidated Statements of Income. Cash flows have not been segregated between continuing operations and discontinued operations in the accompanying Condensed Consolidated Statements of Cash Flows.

The sale of the GSS Business and the plaNet Business were both subject to the determination of final purchase price adjustments. The accounts receivable related to the final purchase price adjustments had been determined as of December 31, 2005, and those amounts, totaling approximately $4 million, were collected in the first quarter of 2006. The costs to sell the GSS Business and the plaNet Business were accrued as of December 31, 2005, and those amounts, totaling $4.4 million, were paid in the first quarter of 2006.

 

4. STOCKHOLDERS’ EQUITY AND EQUITY COMPENSATION PLANS

Stock Repurchase Program. We currently have a stock repurchase program, approved by our Board of Directors, authorizing us to repurchase up to 30 million shares of our common stock from time-to-time as market and business conditions warrant (the “Stock Repurchase Program”).

A summary of the shares repurchased during the three months ended March 31, 2007 and 2006 under the Stock Repurchase Program is as follows (in thousands, except per share amounts):

 

     Three Months Ended March 31,
     2007    2006

Shares repurchased

     3,001      669

Total amount paid

   $ 75,367    $ 15,000

Weighted-average price per share

   $ 25.11    $ 22.44

As of March 31, 2007, the total shares repurchased under the Stock Repurchase Program since its inception in August 1999 is 18.6 million shares, at a total repurchase price of $464.2 million (a weighted-average price of $24.94 per share). As of March 31, 2007, the total remaining number of shares available for repurchase under the Stock Repurchase Program totaled 11.4 million shares.

 

7


Stock Repurchases for Tax Withholdings. In addition to the above mentioned stock repurchases, during the three months ended March 31, 2007 and 2006, we repurchased and then cancelled approximately 106,000 shares and 54,000 shares for $2.7 million, and $1.2 million, respectively, of common stock from our employees in connection with minimum tax withholding requirements resulting from the vesting of restricted stock under our stock incentive plans.

Stock-Based Awards. Beginning in 2003, we began primarily granting restricted stock awards instead of stock options to employees and non-employee directors under our equity compensation plans. A summary of our unvested restricted stock activity during the three months ended March 31, 2007 is as follows:

 

    

Three Months Ended

March 31, 2007

 
     Shares  

Unvested awards, January 1, 2007

   1,143,301  

Awards granted

   582,550  

Awards forfeited/cancelled

   (2,499 )

Awards vested

   (297,988 )
      

Unvested awards, March 31, 2007

   1,425,364  
      

Included in the awards granted during the three months ended March 31, 2007, are 96,250 restricted stock shares issued to key members of management (primarily members of executive management) that vest in equal installments over one to three years upon meeting either pre-established financial performance objectives or pre-established stock price objectives (“Performance-Based Awards”). The Performance-Based Awards are contingent upon stockholder approval of the financial performance and stock price objectives established in the awards at our May 2007 annual meeting of stockholders. The Performance-Based Awards become fully vested upon a change in control, as defined, and the subsequent involuntary termination of employment. The restricted stock shares related to the Performance-Based Awards have been included in our shares outstanding as of March 31, 2007, but will not be considered granted under SFAS No. 123 (revised 2004), “Share-Based Payment”, until such time as stockholder approval has been obtained. As a result, no stock-based compensation expense has been recorded related to the Performance-Based Awards during the three months ended March 31, 2007.

All other unvested restricted stock shares granted during the three months ended March 31, 2007 generally vest annually over four years with no restrictions other than the passage of time. Certain shares of the restricted stock become fully vested upon a change in control, as defined, and the subsequent involuntary termination of employment, and certain shares have other acceleration of vesting provisions related to retirement.

We recorded stock-based compensation expense of $2.0 million and $2.8 million during the three months ended March 31, 2007 and 2006, respectively.

 

5. EARNINGS PER COMMON SHARE

Calculation of Earnings Per Common Share. Earnings per common share (“EPS”) have been computed in accordance with SFAS No. 128, “Earnings Per Share.” Basic EPS is computed by dividing net income (the numerator) by the weighted-average number of common shares outstanding during the period (the denominator). Diluted EPS is consistent with the calculation of basic EPS while considering the effect of potentially dilutive common shares outstanding during the period. Unvested shares of restricted stock are not included in the basic EPS calculation. Basic and diluted EPS are presented on the face of our Condensed Consolidated Statements of Income.

No reconciliation of the basic and diluted EPS numerators is necessary for the three months ended March 31, 2007 and 2006, as net income is used as the numerator for each period. The reconciliation of the EPS denominators is included in the following table (in thousands):

 

    

Three Months Ended

March 31,

     2007    2006

Basic common shares outstanding

   44,385    46,901

Dilutive effect of stock options

   90    286

Dilutive effect of unvested restricted stock

   240    222

Dilutive effect of Convertible Debt Securities

   —      —  
         

Diluted common shares outstanding

   44,715    47,409
         

 

8


Potentially dilutive common shares related to stock options and unvested shares of restricted stock of 0.3 million for each of the three months ended March 31, 2007 and 2006, respectively, were excluded from the computation of diluted EPS as their effect was antidilutive.

Upon conversion, we will settle the $230 million principal amount of our Convertible Debt Securities in cash, and have the option to settle our conversion obligation, to the extent it exceeds the principal amount, in our common stock, cash or any combination of our common stock and cash. As a result, the Convertible Debt Securities have a dilutive effect only in those quarterly periods in which our average stock price exceeds the current effective conversion price of $26.77 per share. The current effective conversion price of $26.77 per share may be adjusted in the future for certain events, to include stock dividends, stock splits/reverse splits, the issuance of warrants to purchase our stock at a price below the then-current market price, cash dividends, and certain purchases by us of our common stock pursuant to a self-tender offer or exchange offer.

 

6. COMPREHENSIVE INCOME

The components of our comprehensive income were as follows (in thousands):

 

    

Three Months Ended

March 31,

 
     2007     2006  

Net income

   $ 16,044     $ 15,466  

Other comprehensive loss, net of tax, if any:

    

Unrealized loss on short-term investments

     (4 )     (43 )
                

Comprehensive income

   $ 16,040     $ 15,423  
                

 

7. DEBT

Our long-term debt as of March 31, 2007 and December 31, 2006 consists of our Convertible Debt Securities. As of March 31, 2007: (i) none of the contingent conversion features have been achieved, and thus, the Convertible Debt Securities are not convertible by the holders; and (ii) we are in compliance with the provisions of the bond indenture related to the Convertible Debt Securities.

As of March 31, 2007, and as it relates to our $100 million 2004 Revolving Credit Facility, we: (i) have made no borrowings; (ii) are in compliance with the financial ratios and other covenants; and (iii) have the entire $100 million available to us.

 

8. LONG-LIVED ASSETS

Other Intangible Assets. Our intangible assets subject to ongoing amortization consist primarily of client contracts and software. As of March 31, 2007 and December 31, 2006, the carrying values of these assets were as follows (in thousands):

 

     March 31, 2007    December 31, 2006
     Gross
Carrying
Amount
   Accumulated
Amortization
    Net
Amount
   Gross
Carrying
Amount
   Accumulated
Amortization
    Net
Amount

Client contracts

   $ 121,291    $ (86,412 )   $ 34,879    $ 118,510    $ (82,486 )   $ 36,024

Software

     40,714      (33,302 )     7,412      40,714      (32,989 )     7,725
                                           

Total

   $ 162,005    $ (119,714 )   $ 42,291    $ 159,224    $ (115,475 )   $ 43,749
                                           

 

9


The total amortization expense related to intangible assets for the three months ended March 31, 2007 and 2006 was $4.2 million and $3.7 million, respectively. Based on the March 31, 2007 net carrying value of our intangible assets, the estimated total amortization expense for each of the five succeeding fiscal years ending December 31 are: 2007 – $17.1 million; 2008 – $17.0 million; 2009 – $4.7 million; 2010—$4.0 million; and 2011 – $1.8 million.

 

9. COMMITMENTS, GUARANTEES AND CONTINGENCIES

Product Warranties. We generally warrant that our products and services will conform to published specifications, or to specifications provided in an individual client arrangement, as applicable. The typical warranty period is 90 days from delivery of the product or service. The typical remedy for breach of warranty is to correct or replace any defective deliverable, and if not possible or practical, we will accept the return of the defective deliverable and refund the amount paid under the client arrangement that is allocable to the defective deliverable. Historically, we have incurred minimal warranty costs, and as a result, do not maintain a warranty reserve.

Product and Services Indemnifications. Our arrangements with our clients generally include an indemnification provision that will indemnify and defend a client in actions brought against the client that claim our products and/or services infringe upon a copyright, trade secret, or valid patent. Historically, we have not incurred any significant costs related to such indemnification claims, and as a result, do not maintain a reserve for such exposure.

Claims for Company Non-performance. Our arrangements with our clients typically cap our liability for breach to a specified amount of the direct damages incurred by the client resulting from the breach. From time-to-time, these arrangements may also include provisions for possible liquidated damages or other financial remedies for our non-performance, or in the case of certain of our out-sourced customer care and billing solutions, provisions for damages related to service level performance requirements. The service level performance requirements typically relate to system availability and timeliness of service delivery. As of March 31, 2007, we believe we have adequate reserves, based on our historical experience, to cover any reasonably anticipated exposure as a result of our nonperformance for any past or current arrangements with our clients. The amount of the reserve maintained for this purpose is not material.

Indemnifications Related to Sold Businesses. In conjunction with the sale of the GSS and plaNet businesses in December 2005, we provided certain indemnifications to the buyers of these businesses which are considered routine in nature (such as employee, tax, or litigation matters that occurred while these businesses were under our ownership). Under the provisions of these indemnification agreements, payment by us is conditioned on the other party making a claim pursuant to the procedures in the indemnification agreements, and we are typically allowed to challenge the other party’s claims. In addition, certain of our obligations under these indemnification agreements are limited in terms of time and/or amounts, and in some cases, we may have recourse against a third party if we are required to make certain indemnification payments.

We estimated the fair value of these indemnifications at $2.8 million as of the closing dates for the sale of the GSS and plaNet businesses. Since the sale of the GSS and plaNet businesses, we have made no indemnification payments, and as of March 31, 2007, the indemnification liability was $2.8 million. It is not possible to predict the maximum potential amount of future payments we may be required to make under these indemnification agreements due to the conditional nature of our obligations and the unique facts and circumstances associated with each indemnification provision. We believe that if we were required to make payments in excess of the indemnification liabilities we have recorded, the resulting loss would not have a material effect on our financial condition or results of operations. If any amounts required to be paid by us would differ from the amounts initially recorded as indemnification liabilities as of the closing dates for the sale of the GSS and plaNet businesses, the difference would be reflected in the discontinued operations section of our Condensed Consolidated Statements of Income.

 

10


Indemnifications Related to Officers and the Board of Directors. We have agreed to indemnify certain of our officers and members of our Board of Directors if they are named or threatened to be named as a party to any proceeding by reason of the fact that they acted in such capacity. We maintain directors’ and officers’ (D&O) insurance coverage to protect against such losses. We have not historically incurred any losses related to these types of indemnifications, and are not aware of any pending or threatened actions or claims against any officer or member of our Board of Directors. As a result, we have not recorded any liabilities related to such indemnifications as of March 31, 2007. In addition, as a result of the insurance policy coverage, we believe the estimated fair value of these indemnification agreements is not significant.

Legal Proceedings. From time-to-time, we are involved in litigation relating to claims arising out of our operations in the normal course of business. We are not presently a party to any material pending or threatened legal proceedings.

 

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The information contained in this Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”) should be read in conjunction with the Condensed Consolidated Financial Statements and Notes thereto (the “Financial Statements”) included in this Form 10-Q and the audited consolidated financial statements and notes thereto in our Annual Report on Form 10-K for the year ended December 31, 2006 (our “2006 10-K”).

Forward-Looking Statements

This report contains a number of forward-looking statements relative to our future plans and our expectations concerning the North American customer care and billing industry, as well as the communications industry it serves, and similar matters. These forward-looking statements are based on assumptions about a number of important factors, and involve risks and uncertainties that could cause actual results to differ materially from estimates contained in the forward-looking statements. Some of the risks that are foreseen by management are outlined within Part II Item 1A., “Risk Factors”. Item 1A. constitutes an integral part of this report, and readers are strongly encouraged to review this section closely in conjunction with MD&A.

Market Conditions of the Communications Industry

The North American communications industry has experienced significant consolidation and increased competition among communications providers, and there is the possibility of further consolidation. Market consolidation results in a fewer number of service providers who have massive scale and can deliver a total communications package. The significant plant upgrades and network rationalizations that have taken place have allowed service providers to focus their attention on new revenue and growth opportunities. In addition, new competitors, new technologies and unique partnerships are forcing service providers to be more creative in their approaches for rolling out new products and services and enhancing their customers’ experiences. These factors, in combination with the improving financial condition of service providers, are resulting in a more positive outlook for the demand for scalable, flexible and cost efficient customer care and billing solutions, which we believe will provide us with new revenue opportunities.

However, another facet of this market consolidation poses certain risks to our company. The consolidation of service providers decreases the potential number of buyers for our products and services, and carries the inherent risk that the consolidators may choose to move their purchased customers to a competitor’s system. Should this consolidation result in a concentration of customer accounts being owned by companies with whom we do not have a relationship, or with whom competitors are entrenched, it could negatively affect our ability to maintain or expand our market share, thereby having a material adverse effect to our results of operations. In addition, service providers at times have chosen to use their size and scale to exert more pressure on pricing negotiations.

In addition, it is widely anticipated that communication service providers will continue their aggressive pursuit of providing convergent services. Traditional wireline and wireless telephone providers have recently entered the residential video market, a market dominated by our clients. Should these traditional telephone service providers be successful in their video strategy, it could threaten our clients’ market share, and thus our processing revenues, as generally speaking, these companies do not currently use our products and services.

Management Overview of Quarterly Results

Our Company. We are a leading provider of outsourced billing, customer care and print and mail solutions and services supporting the North American communications market. Our solutions support some of the world’s largest and most innovative providers of bundled multi-channel video, Internet, and IP-based services. Our combination of solutions, services and expertise ensures that communication providers can continue to rapidly launch new service offerings, improve operational efficiencies and deliver a high-quality customer experience in a competitive and ever-changing marketplace.

 

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A summary of our results of operations for the first quarter of 2007 is as follows:

 

   

Our revenues for the first quarter of 2007 were $98.7 million, up 6.2% when compared to $93.0 million for the same period in 2006, and up 2.2% when compared to $96.6 million for the fourth quarter of 2006, primarily as a result of increased utilization of our new and existing products and services by our clients.

 

   

Our operating expenses for the first quarter of 2007 were $78.3 million, up 10.6% when compared to $70.8 million for the same period in 2006, and up 2.1% when compared to $76.7 million for the fourth quarter of 2006.

 

   

The year-over-year increase in operating expenses relates primarily to an increase in employee-related costs, primarily as a result of increases in staff levels between periods.

 

   

The increase in operating expenses between the fourth quarter of 2006 and the first quarter of 2007 is primarily due to an increase in employee-related costs as a result of an increase in staff levels between periods and an increase in certain variable costs as a result of an increase in revenues. These increases are offset to a certain degree by a decrease in our stock-based compensation expense for the quarter, as discussed below.

The increase in staff levels between the above mentioned periods is to address our various growth initiatives, to include the significant investment we are making in research and development at this time, as discussed below.

 

   

Income from continuing operations (net of tax) for the first quarter of 2007 was $15.8 million, or $0.35 per diluted share, an increase of 2.0% when compared to $15.5 million, or $0.33 per diluted share, for the same period in 2006, and an increase of 11.7% when compared to $14.1 million, or $0.30 per diluted share for the fourth quarter of 2006. The sequential quarterly increase in income from continuing operations is due primarily to the fourth quarter of 2006 having an effective income tax rate of 42% as compared to the first quarter of 2007 effective income tax rate of 35%.

 

   

Net income (which includes the results of discontinued operations, as applicable) for the first quarter of 2007 was $16.0 million, or $0.36 per diluted share, an increase of 3.7% when compared to $15.5 million, or $0.33 per diluted share, for the same period in 2006, and an increase of 6.3% when compared to the fourth quarter of 2007 net income of $15.1 million, or $0.32 per diluted share.

 

   

Net income for the first quarter of 2007 includes stock-based compensation expense of $2.0 million, depreciation expense of $2.9 million, and amortization of intangible assets of $4.2 million. These non-cash charges totaled $9.1 million (pretax impact), or $0.13 per diluted share. Net income for the first quarter of 2006 includes stock-based compensation expense of $2.8 million, depreciation expense of $2.4 million and amortization of intangible assets of $3.7 million. These non-cash charges totaled $8.9 million (pretax impact), or $0.12 per diluted share.

 

   

We continue to generate strong cash flows from our operations. As of March 31, 2007, we had cash, cash equivalents, and short-term investments of $367.6 million, as compared to $415.5 million as of December 31, 2006, with the $47.9 million decrease between periods primarily attributed to the repurchase of 3.0 million shares of our common stock for $75.4 million, discussed in further detail below, offset to a certain degree by cash generated from our operations.

Cash flows from operating activities for the first quarter of 2007 were $35.7 million, compared to $22.0 million for the first quarter of 2006, and $28.9 million for the fourth quarter of 2006, with the first quarter of 2007 being positively impacted by approximately $10 million as we received an unanticipated monthly processing invoice payment from a key client before quarter end. See the “Liquidity” section below for further discussion.

Other key statistics for the quarter were as follows:

 

   

Total customer accounts processed on our systems as of March 31, 2007 were 45.4 million, a slight increase from 45.0 million as of March 31, 2006 and unchanged from the number of customer accounts processed as of December 31, 2006. The annualized revenue per processing unit (“ARPU”) for the first quarter of 2007 was $7.90, compared to $7.66 for the first quarter of 2006, and $7.72 for the fourth quarter of 2006.

 

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As of March 31, 2007, approximately 90% of the cable customer accounts processed on our systems have been successfully migrated to our Advanced Convergent Platform (“ACP”). We expect to migrate the remaining cable customer accounts to the ACP platform by the end of 2007. See the “Business” section of our 2006 10-K for additional discussion of this effort.

 

   

During the first quarter of 2007, we repurchased 3.0 million shares of our common stock, for $75.4 million (a weighted average price of $25.11 per share). This brings our total share repurchases towards our planned $350 million stock repurchase amount to $117.8 million, leaving $232.2 million left on this buyback commitment.

Significant Client Relationships

Client Concentration. As discussed above, the North American communications industry has experienced significant consolidation over the last few years, resulting in a large percentage of the market being served by a limited number of service providers with greater size and scale. Consistent with this market concentration, a large percentage of our revenues is generated from a limited number of clients. For the three months ended December 31, 2006 and March 31, 2007, over 70% of our total revenues were generated from our four largest clients, which include Comcast Corporation (“Comcast”), EchoStar Communications Corporation (“EchoStar”), Time Warner Inc. (“Time Warner”), and Charter Communications (“Charter”). Revenues from these clients represented the following percentages of our total revenues for the three months ended March 31, 2007, December 31, 2006, and March 31, 2006:

 

     Three Months Ended  
    

March 31,

2007

    December 31,
2006
    March 31,
2006
 

Comcast (1)

   29 %   26 %   24 %

EchoStar

   21 %   20 %   19 %

Time Warner

   12 %   14 %   10 %

Charter

   9 %   11 %   10 %

(1) The increase in our percentage of revenues generated from Comcast for the three months ended March 31, 2007 is primarily due to the movement of additional customer accounts, who were already on our systems, to Comcast’s ownership in the first quarter, as well as additional special project work we performed for Comcast during the quarter. We expect the percentage of our total revenues to be generated from Comcast for 2007 to range between 26-28%.

 

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As of March 31, 2007, December 31, 2006, and March 31, 2006, the percentages of net billed accounts receivable balances attributable to our largest clients were as follows:

 

     As of  
    

March 31,

2007

    December 31,
2006
    March 31,
2006
 

Comcast

   28 %   27 %   21 %

EchoStar

   25 %   29 %   30 %

Time Warner

   9 %   10 %   9 %

Charter

   13 %   10 %   11 %

See our 2006 10-K for additional discussion of our business relationships with the above mentioned significant clients.

Risk of Client Concentration. Going forward, we expect approximately 70% of our total revenues to continue to be generated from our four largest clients, Comcast, EchoStar, Time Warner, and Charter. There are inherent risks whenever a large percentage of total revenues are concentrated with a limited number of clients. One such risk is that, should a significant client: (i) terminate or fail to renew its contract with us, in whole or in part, for any reason; (ii) significantly reduce the number of customer accounts processed on our systems, the price paid for our services, or the scope of services that we provide; or (iii) experience significant financial or operating difficulties, it could have a material adverse effect on our financial condition and results of operations (including possible impairment, or significant acceleration of the amortization of intangible assets).

Stock-Based Compensation Expense

Stock-based compensation expense for the following income statement captions for the three months ended March 31, 2007, December 31, 2006, and March 31, 2006 was as follows (in thousands):

 

     Three Months Ended
     March 31,
2007
   December 31,
2006
   March 31,
2006

Continuing operations:

        

Cost of processing and related services

   $ 593    $ 1,070    $ 1,052

Cost of software, maintenance and services

     148      183      161

Research and development

     186      410      303

Selling, general and administrative

     1,048      1,437      1,318
                    

Total stock-based compensation expense

   $ 1,975    $ 3,100    $ 2,834
                    

The decrease in stock-based compensation expense in for the three months ended March 31, 2007 when compared to the other two periods in the above table relates primarily to a significant number of restricted stock awards becoming fully vested in late December 2006. However, as a result of the restricted stock award grants in the first quarter of 2007 (see Note 4 to our Financial Statements), we expect the quarterly stock-based compensation expense in the near term to be comparable to the most recent past quarters.

 

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Critical Accounting Policies

The preparation of our Financial Statements in conformity with accounting principles generally accepted in the U.S. requires us to select appropriate accounting policies, and to make judgments and estimates affecting the application of those accounting policies. In applying our accounting policies, different business conditions or the use of different assumptions may result in materially different amounts reported in our Financial Statements.

We have identified the most critical accounting policies that affect our financial condition and results of operations. The critical accounting policies were determined by considering accounting policies that involve the most complex or subjective decisions or assessments. The most critical accounting policies identified relate to: (i) revenue recognition; (ii) allowance for doubtful accounts receivable; (iii) impairment assessments of long-lived assets; (iv) loss contingencies; (v) income taxes; and (vi) capitalization of internal software development costs. These critical accounting policies and our other significant accounting policies are discussed in greater detail in our 2006 10-K.

Results of Operations

Total Revenues. Total revenues for the three months ended March 31, 2007 increased 6.2% to $98.7 million, from $93.0 million for the three months ended March 31, 2006. The components of total revenues are discussed in more detail below.

Processing and related services revenues. Processing and related services revenues for the three months ended March 31, 2007 increased $3.2 million or 3.7% to $89.6 million, from $86.4 million for the three months ended March 31, 2006. The increase in processing and related services revenues between periods is primarily a result of the following: (i) increased utilization of new and existing products and services by our clients, to include such things as higher usage of marketing services and various ancillary customer care solutions, which include things such as order workflow tools, professional services, system interfaces, and reporting tools; and to a lesser degree (ii) annual contractual price escalators for certain client contracts.

Additional information related to processing and related services revenues is as follows:

 

   

Amortization of the client contracts intangible asset (reflected as a reduction of processing and related services revenues) for the three months ended March 31, 2007 and 2006 was $3.6 million and $3.4 million, respectively.

 

   

Total customer accounts processed on our systems as of March 31, 2007 were 45.4 million, up slightly when compared to 45.0 million as of March 31, 2006 and unchanged from December 31, 2006.

 

   

The ARPU for the first quarter of 2007 was $7.90, compared to $7.66 for the first quarter of 2006 and $7.72 for the fourth quarter of 2006. The sequential increase in ARPU relates primary to a general increase in several revenue components as noted above.

Software Maintenance and Services Revenues. Software, maintenance and services revenues for the three months ended March 31, 2007 increased $2.6 million or 39.7% to $9.1 million, from $6.5 million for the three months ended March 31, 2006. The increase in software, maintenance and services revenues is primarily due to 2007 having three months of revenues generated as a result of the Telution acquisition in March 2006 as compared to only one month in 2006. Software, maintenance and services revenues for the three months ended December 31, 2006 were $9.3 million.

Cost of Revenues. See our 2006 10-K for a description of the types of costs that are included in the individual line items for cost of revenues.

Cost of Processing and Related Services. The cost of processing and related services for the three months ended March 31, 2007 increased $1.7 million or 4.0% to $44.6 million, from $42.9 million for the three months ended March 31, 2006, with this expense increase consistent with the increase in revenues between these periods, evidenced by the relatively flat gross margins between periods. The gross margin percentage for processing and related services was 50.2% for the three months ended March 31, 2007, as compared to 50.4% for the three months ended March 31, 2006.

Cost of Software, Maintenance and Services. The cost of software, maintenance and services for the three months ended March 31, 2007 increased 31.8% to $6.0 million, from $4.5 million for the three months ended March 31, 2006. The increase between periods is primarily due to 2007 having three months of expenses related to Telution as compared to only one month in 2006, to include the amortization of the Telution acquired intangible assets.

 

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The gross margin percentage for software, maintenance and services was 34.9% for the three months ended March 31, 2007, as compared to 30.9% for the three months ended March 31, 2006. The increase in gross margin percentage is primarily attributed to the change in mix of these revenues between periods.

Gross Margin (Exclusive of Depreciation). The overall gross margin percentage (exclusive of depreciation) for the three months ended March 31, 2007 was 48.8%, relatively consistent when compared to 49.0% for the three months ended March 31, 2006.

Research and Development (“R&D”) Expense. R&D expense for the three months ended March 31, 2007 increased 38.5% to $13.7 million, from $9.9 million for the three months ended March 31, 2006. The increase between periods is primarily due to an increase in employee-related costs, as more employees were being dedicated to R&D efforts. As a percentage of total revenues, R&D expense was 13.9% for the three months ended March 31, 2007, compared to 10.7% for the three months ended March 31, 2006. We did not capitalize any internal software development costs during the three months ended March 31, 2007 and 2006.

Our more recent R&D efforts involve the ongoing evolution of our ACP platform and related software products, to include the integration of the acquired Telution assets and the utilization of new software technologies. The continued evolution of ACP is in response to market demands that our products have architectural flexibilities and features that are more easily integrated with other computer systems, which will enhance our ability to expand the capabilities and features of our products on a more timely basis, including those necessary to service new and expanded product offerings (e.g., Voice over IP, and voice and HSI services to small-medium businesses, or “commercial services”, etc.). These R&D efforts will also allow us to separate certain software components that have historically been tightly integrated with the ACP platform, so as to allow such components to be marketed on a stand-alone basis where a specific client requirement and/or business need dictates, to include the possible use of our products across non-CSG customer care and billing systems. At this time, we expect our future R&D efforts to continue to focus on similar tasks as noted above. In the near term, we expect that the percentage of our total revenues spent on R&D to be relatively consistent with the first quarter of 2007 which reflected R&D expenses as a percentage of total revenues of 13.9%, with the level of our R&D spend highly dependent upon the opportunities that we see in our markets.

Selling, General and Administrative (“SG&A”) Expense. SG&A expense for the three months ended March 31, 2007 increased 11.0% to $11.0 million, from $9.9 million for the three months ended March 31, 2006. The increase in SG&A expense is primarily due to an increase in employee-related costs, primarily as a result of an increase in number of employees and the impact of annual merit wage increases. As a percentage of total revenues, SG&A expense was 11.2% for the three months ended March 31, 2007, compared to 10.7% for the three months ended March 31, 2006.

Depreciation Expense. Depreciation expense for the three months ended March 31, 2007 increased 21.9% to $2.9 million, compared to $2.4 million for the three months ended March 31, 2006. The increase in depreciation expense is due to our increase in capital expenditures in the latter part of 2006 and in the first quarter of 2007. Depreciation expense for all property and equipment is reflected separately in the aggregate and is not included in the cost of revenues or the other components of operating expenses.

Restructuring Charges. Restructuring charges included in total operating expenses, and the impact (net of related estimated income tax expense) these restructuring charges had on net income and diluted earnings per share, for the three months ended March 31, 2007 and 2006 are as follows (in thousands, except diluted earnings per share):

 

     Three Months Ended  
     March 31,  
     2007     2006  

Involuntary employee terminations

   $ (29 )   $ 1,087  

Facility abandonments

     135       109  

Other

     —         (47 )
                

Total restructuring charges

   $ 106     $ 1,149  
                

Impact of restructuring charges on results of operations (i.e. have reduced operating results):

    

Net income

   $ 69     $ 713  
                

Diluted earnings per share

   $ 0.00     $ 0.02  
                

 

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The involuntary employee termination expense during 2006 relates primarily to retention and severance costs related to personnel working on the terminated FairPoint Communications, Inc. outsourced processing services contract.

Operating Income. Operating income for the three months ended March 31, 2007 was $20.5 million, or 20.7% of total revenues, compared to $22.2 million, or 23.9% of total revenues for the three months ended March 31, 2006. The decrease in operating income between periods is primarily due to an overall increase in R&D expenditures, as discussed above, and is reflective of our commitment to expand our R&D and related support function expenses in order to address the opportunities we see with our clients’ changing business needs. Our operating income margin for the fourth quarter of 2006 was 20.6%, consistent with that of the first quarter of 2007.

Total non-cash charges related to depreciation, amortization, and stock-based compensation expense included in the determination of operating income for the three months ended March 31, 2007 and 2006 were $9.1 million and $8.9 million, respectively.

Interest and Investment Income, net. Interest and investment income for the three months ended March 31, 2007 increased $0.8 million, to $5.5 million, from $4.7 million for the three months ended March 31, 2006, primarily due to an increase in the returns on invested funds.

Income Tax Provision. Income tax provision for the three months ended March 31, 2007 was $8.5 million, or an effective income tax rate of 35%, compared to an income tax provision of $9.5 million, or an effective income tax rate of 38% for the three months ended March 31, 2006. The decrease in the effective income tax rate between periods is primarily due to the recognition of certain income tax benefits during the quarter primarily as the result of the expiration of a U.S. Federal statute of limitation in the first quarter of 2007. For the full year of 2007, we estimate that our overall effective income tax rate will range between 36% and 38%.

As of March 31, 2007, our $25.1 million of net deferred income tax assets represented approximately 4% of total assets. We continue to believe that sufficient taxable income will be generated in the future in order to realize the benefit of these net deferred income tax assets. Our assumptions of future profitable operations are supported by our strong operating performances over the last several years.

Liquidity

Cash and Liquidity

As of March 31, 2007, our principal sources of liquidity included cash, cash equivalents, and short-term investments of $367.6 million, compared to $415.5 million as of December 31, 2006. We generally invest our excess cash balances in low-risk, short-term investments to limit our exposure to market risks. We have ready access to all of our cash, cash equivalents, and short-term investment balances.

In addition to the above sources of liquidity, we also have a five-year, $100 million senior secured revolving credit facility (the “2004 Revolving Credit Facility”) with a syndicate of U.S. financial institutions that expires in September 2009. The 2004 Revolving Credit Facility has a $40 million sub-facility for standby and commercial letters of credit and a $10 million sub-facility for same day advances. As of the date of this filing, we have made no borrowings under the 2004 Revolving Credit Facility. Our ability to borrow under the 2004 Revolving Credit Facility is subject to a limitation of total indebtedness based upon the results of consolidated leverage and interest coverage ratio calculations, and a minimum liquidity requirement. As of March 31, 2007, we were in compliance with the financial ratios and other covenants of the 2004 Revolving Credit Facility, and had the entire $100 million available to us.

 

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Cash Flows From Operating Activities

We calculate our cash flows from operating activities in accordance with accounting principles generally accepted in the U.S., beginning with net income, adding back the impact of non-cash items (e.g., depreciation, amortization, stock-based compensation, etc.), and then factoring in the impact of changes in working capital items. See our 2006 10-K for a description of the primary uses and sources of our cash flows from operating activities.

Our net cash flows from operating activities, broken out between operations and changes in working capital assets and liabilities, for the indicated periods are as follows (in thousands):

 

     Operations    Changes in
Working
Capital Assets
and Liabilities
    Net Cash
Provided by
Operating
Activities –
Quarter Totals

Cash Flows from Operating Activities:

       

2006:

       

March 31

   $ 25,872    $ (3,894 )   $ 21,978

June 30 (1)

     29,358      9,393       38,751

September 30

     31,489      (2,937 )     28,552

December 31

     29,549      (680 )     28,869

2007:

       

March 31 (2)

     27,199      8,464       35,663

(1) Cash flows from operating activities for the second quarter of 2006 were positively impacted by favorable changes in working capital items during the quarter, primarily related to the reduction in the accounts receivable balance.
(2) Cash flows from operating activities for the first quarter of 2007 were positively impacted by approximately $10 million as we received a monthly processing invoice payment from a key client before quarter end. As a result, we received four monthly processing invoice payments from this key client during the first quarter of 2007, as compared to three monthly processing invoice payments in all other quarters presented above.

We believe the table presented above demonstrates our ability to consistently generate strong cash flows and the importance of managing our working capital items. As the table above illustrates, the operations portion of our cash flows from operating activities remains relatively consistent between periods. The variations in our net cash provided by operating activities is primarily the result of the changes in our working capital assets and liabilities related to our operations.

Significant fluctuations in key working capital items between December 31, 2006 and March 31, 2007 that impacted our cash flows from operating activities are as follows:

Billed Trade Accounts Receivable

Management of our billed trade accounts receivable is one of the primary factors in maintaining strong quarterly cash flows from operating activities. Our billed trade accounts receivable balance includes billings for several non-revenue items (primarily postage, sales tax, and deferred revenue items). As a result, we evaluate our performance in collecting our accounts receivable through our calculation of days billings outstanding (“DBO”) rather than a typical days sales outstanding ("DSO") calculation. DBO is calculated based on the billings for the period (including non-revenue items) divided by the average monthly net trade accounts receivable balance for the period.

Our gross and net billed trade accounts receivable and related allowance for doubtful accounts receivable (“Allowance”) as of the end of the indicated periods, and our DBOs for the quarters then ended, are as follows (in thousands, except DBOs):

 

Quarter Ended

   Gross    Allowance     Net Billed    DBO

2006:

          

March 31

   $ 110,415    $ (1,008 )   $ 109,407    60

June 30 (1)

     97,404      (1,059 )     96,345    63

September 30 (1)

     108,707      (1,143 )     107,564    62

December 31

     111,163      (1,143 )     110,020    64

2007:

          

March 31 (2)

     104,677      (1,577 )     103,100    63

(1) The change in gross and net billed trade accounts receivable between March 31, 2006, June 30, 2006, and September 30, 2006 relates primarily to fluctuations in the timing of invoicing and payments from certain clients at or around each quarter end.
(2) The decrease in gross and net billed trade accounts receivable at March 31, 2007 is due primarily to the receipt of a monthly processing invoice payment from a key client of approximately $10 million before quarter end.

 

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Deferred Income Taxes

The net decrease of $3.4 million in total deferred income tax assets from $28.5 million as of December 31, 2006 to $25.1 million as of March 31, 2007 primarily relates to the increase in deferred tax liabilities related to our Convertible Debt Securities and amortization of intangible assets for tax purposes.

Accrued Employee Compensation

Accrued employee compensation decreased $8.5 million, from $21.0 million as of December 31, 2006 to $12.5 million as of March 31, 2007 primarily as a result of the payment of the 2006 management bonuses in March 2007.

Income Taxes Payable

Total income taxes payable increased $3.4 million, from $3.7 million as of December 31, 2006 to $7.1 million as of March 31, 2007 primarily the result of timing differences between the income taxes accrued and the income taxes paid during the first quarter of 2007. In addition, as the result of adopting FIN 48 effective January 1, 2007 (see Note 2 to our Financial Statements), we reclassified $4.0 million of our income taxes payable balance to non-current liabilities, representing that portion of the income taxes payable balance that is not anticipated to be settled within twelve months.

Cash Flows From Investing Activities

Our typical investing activities consist of purchases/sales of short-term investments, purchases of property and equipment, and investments in client contracts, which are discussed below:

Purchases/Sales of Short-term Investments. We generally invest our excess cash balances in low-risk, short-term investments to limit our exposure to market risks. These short-term investments are readily convertible back into cash. During the three months ended March 31, 2007, we purchased $78.1 million and sold (or had mature) $95.5 million of short-term investments. We continually evaluate the possible uses of our excess cash balances and will likely purchase and sell additional short-term investments in the future.

Property and Equipment/Client Contracts. Our capital expenditures for the three months ended March 31, 2007 and 2006 for property and equipment, and investments in client contracts, excluding the acquisition of Telution, were as follows (in thousands):

 

     Three Months Ended March 31,
     2007    2006

Property and equipment

   $ 4,290    $ 1,974

Client contracts

     2,781      1,552

The property and equipment expenditures during the first three months of 2007 consisted principally of computer hardware and related equipment, and other internal infrastructure items.

 

20


The investments in client contracts for the three months ended March 31, 2007 and 2006 relate primarily to client incentive payments ($2.5 million and $1.2 million respectively) and the deferral of costs related to conversion/set-up services provided under long-term processing contracts ($0.3 million and $0.4 million, respectively).

Cash Flows From Financing Activities

Our financing activities typically consist of activities with our common stock.

Repurchase of Common Stock. As discussed above, during the three months ended March 31, 2007 and 2006, we repurchased shares of our common stock under the guidelines of the Stock Repurchase Program for $75.4 million and $15.0 million, respectively. In addition, outside of the Stock Repurchase Program, during the three months ended March 31, 2007 and 2006, we repurchased from our employees and then cancelled approximately 106,000 shares and 54,000 shares of our common stock for $2.7 million and $1.2 million, respectively, in connection with minimum tax withholding requirements resulting from the vesting of restricted stock under our stock incentive plans.

Capital Resources

As of March 31, 2007, we had $367.6 million of cash, cash equivalents, and short-term investments available to fund our operations, and we expect to generate material amounts of additional cash during the remainder of 2007. The following are the key items to consider in assessing our sources and uses of capital resources as of March 31, 2007:

 

   

Stock Repurchase Program. We currently have a stock repurchase program, approved by our Board of Directors, authorizing us to repurchase up to 30 million shares of our common stock from time-to-time as market and business conditions warrant (the “Stock Repurchase Program”). During the first quarter of 2007, we repurchased 3.0 million shares of our stock, at a total price of $75.4 million, or $25.11 per share, under our Stock Repurchase Program. As a result, as of March 31, 2007, the remaining number of shares authorized for repurchase under the Stock Repurchase Program is 11.4 million shares.

In July 2006, we announced our intention to specifically repurchase $350 million of our outstanding common stock under our Stock Repurchase Program and in August 2006, we established a new Rule 10b5-1 Plan to facilitate this repurchase amount. From August 2006 through March 31, 2007, we have repurchased 4.6 million shares of our common stock for $117.8 million (a weighted-average price of $25.73 per share) toward this planned repurchase amount, leaving $232.2 million left to be repurchased towards this $350 million commitment.

The number of shares repurchased under our new Rule 10b5-1 Plan is primarily based upon predetermined factors established by management of our company. These factors are evaluated on a periodic basis for possible adjustment. Over time, there will likely be some variability around the share repurchases due to changing market conditions. Although the quarterly pace at which we repurchase our shares, and the ultimate time period to complete this planned share buyback amount, cannot be reasonably estimated due to various market factors, to include the impact of our stock price, it is reasonably likely that we will spend material amounts of our capital resources on our buyback program in the near term.

 

   

Purchases of Property and Equipment. In the first three months of 2007, we spent $4.3 million on property and equipment. For 2007, we expect to spend approximately $15 to $18 million on capital expenditures. As of March 31, 2007, we have made no significant capital commitments.

 

   

Convertible Debt Securities. Our Convertible Debt Securities bear interest at a rate of 2.5% per annum, which is payable semiannually in arrears on June 15 and December 15 of each year. The Convertible Debt Securities are callable by us for cash, on or after June 20, 2011. The Convertible Debt Securities can be put back to us by the holders for cash at June 15, 2011, 2016 and 2021, or upon a change of control, at a repurchase price equal to 100% of the principal amount of the Convertible Debt Securities, plus accrued interest. Holders of the Convertible Debt Securities can convert their securities: (i) at any time the price of our common stock trades over $34.80 per share (130% of the $26.77 effective conversion price) for a specified period of time; (ii) at any

 

21


 

time the trading price of the Convertible Debt Securities fall below 98% of the average conversion value for the Convertible Debt Securities for a specified period of time; (iii) upon us exercising our right to redeem the Convertible Debt Securities at any time after June 20, 2011; (iv) at any time upon the occurrence of specified corporate transactions, to include a change in control (as defined in the Bond Indenture); and (v) if a certain level of dividends are declared, or a certain number of shares of our common stock are repurchased under a self-tender offer by us. We do not expect any of the conversion triggers to occur during the next 12 months. As a result, in the near-term, we expect our annual debt service costs related to the Convertible Debt Securities to be limited to the annual interest payments of $5.8 million.

The Convertible Debt Securities are convertible into our common stock, under the specified conditions and settlement terms outlined above, at an initial conversion rate of 37.3552 shares per $1,000 principal amount of Convertible Debt Securities, which is equal to an effective conversion price of $26.77 per share. The Bond Indenture includes anti-dilution provisions for the holders such that the conversion rate (and thus, the effective conversion price) can be adjusted in the future for certain events, to include stock dividends, stock splits/reverse splits, the issuance of warrants to purchase our stock at a price below the then-current market price, cash dividends, and certain purchases by us of our common stock pursuant to a self-tender offer or exchange offer. A lower effective conversion price may have several impacts to us, including a greater potential for: (i) the occurrence of the conversion trigger based upon the price of our common stock; and (ii) the Convertible Debt Securities having an impact on our diluted earnings per share if our average common stock price exceeds the then-current effective conversion price. The repurchase of up to $350 million of our outstanding common stock, as discussed above, will have no impact on the current effective conversion price, or any other terms in the Bond Indenture.

 

   

2004 Revolving Credit Facility. The interest rate for borrowings under the 2004 Revolving Credit Facility, except for same day advances, is chosen at our option and is based upon a base rate or adjusted LIBOR rate, plus an applicable margin. The base rate represents the higher of a floating prime rate and a floating rate equal to 50 basis points in excess of the Federal Funds Effective Rate. The interest rate for same day advances is based upon base rate, plus an applicable margin. The applicable margins are dependent on our leverage ratio, as defined, and range from zero to 100 basis points for base rate loans and 125 to 225 basis points for LIBOR loans. As of March 31, 2007, we had made no borrowings under the 2004 Revolving Credit Facility, and at this time, we do not expect to make any borrowings under the 2004 Revolving Credit Facility during 2007. We pay a quarterly commitment fee on the unused portion of the 2004 Revolving Credit Facility. This rate is dependent on our leverage ratio and ranges from 25 to 50 basis points per annum. As of March 31, 2007, the commitment fee rate was 37.5 basis points per annum. As of March 31, 2007, we had 100%, or $100 million, of the 2004 Revolving Credit Facility available to us.

In summary, we expect to continue to repurchase our outstanding common stock under our Stock Repurchase Program. We also expect to continue to make investments in client contracts, capital equipment, and R&D. In addition, as part of our growth strategy, we are continually evaluating potential business and asset acquisitions, and investments in market share expansion with our existing and potential new clients. We believe that: (i) our current cash and short-term investments balance, together with cash expected to be generated from future operating activities (including the impact of our plan to complete the remaining amount of our stock repurchase commitment of approximately $232 million); (ii) the amount available under the 2004 Revolving Credit Facility; and (iii) other possible sources of additional debt are available to us, will be sufficient to meet our anticipated cash requirements for at least the next 12 months.

Ratio of Earnings to Fixed Charges

The ratio of earnings to fixed charges is computed by dividing fixed charges into earnings. “Earnings” is defined as income before income taxes, plus fixed charges. “Fixed charges” consist of interest expense (including the amortization of deferred financing costs) and the estimated interest component of rental expense. Our consolidated ratio of earnings to fixed charges for the three months ended March 31, 2007, was 10.42:1.00. See Exhibit 12.10 to this document for information regarding the calculation of our ratio of earnings to fixed charges.

 

22


Item 3. Quantitative and Qualitative Disclosures About Market Risk

As discussed in our 2006 10-K, we are exposed to market risks related to changes in interest rates, and fluctuations and changes in the market value of our short-term investments. We have not historically entered into derivatives or other financial instruments for trading or speculative purposes.

Interest Rate Risk

Market Risk Related to Long-Term Debt. We are exposed to interest rate risk related to long-term debt from two sources: our Convertible Debt Securities, and our 2004 Revolving Credit Facility.

The interest rate on the Convertible Debt Securities is fixed, and thus, as it relates to our borrowings under the Convertible Debt Securities, we are not exposed to changes in interest rates. Commencing on June 15, 2011, in any six-month interest period where the average trading price of the Convertible Debt Securities immediately preceding that six-month interest period equals 120% or more of the principal amount of the Convertible Debt Securities, we will pay contingent interest equal to 0.25% of that average trading price.

The interest rate for borrowings under the 2004 Revolving Credit Facility, except for same day advances, is chosen at our option, and is based upon a base rate or adjusted LIBOR rate, plus an applicable margin. The base rate represents the higher of a floating prime rate and a floating rate equal to 50 basis points in excess of the Federal Funds Effective Rate. The interest rate for same day advances is based upon base rate, plus an applicable margin. The applicable margins are dependent on our leverage ratio, as defined, and range from zero to 100 basis points for base rate loans and 125 to 225 basis points for LIBOR loans. As of March 31, 2007, we had made no borrowings under the 2004 Revolving Credit Facility.

Market Risk Related to Cash Equivalents and Short-term Investments. Our cash and cash equivalents as of March 31, 2007, and December 31, 2006 were $208.7 million and $240.7 million, respectively. Our cash balances are typically “swept” into overnight money market accounts on a daily basis, and excess funds are invested in low-risk, somewhat longer term, cash equivalent instruments and short-term investments. We have minimal market risk for our cash and cash equivalents due to the relatively short maturities of the instruments.

Our short-term investments as of March 31, 2007 and December 31, 2006 were $158.9 million and $174.8 million, respectively. The day-to-day management of our cash equivalents and short-term investments is performed by two large financial institutions in the U.S., using strict and formal investment guidelines approved by our Board of Directors. Under these guidelines, short-term investments are limited to certain acceptable investments with: (i) a maximum maturity, (ii) a maximum concentration and diversification; and (iii) a minimum acceptable credit quality.

We do not utilize any derivative financial instruments for purposes of managing our market risks related to interest rate risk.

 

Item 4. Controls and Procedures

(a) Disclosure Controls and Procedures

As required by Rule 13a-15(b), our management, including the Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”), conducted an evaluation as of the end of the period covered by this report of the effectiveness of our disclosure controls and procedures as defined in Rule 13a-15(e). Based on that evaluation, the CEO and CFO concluded that our disclosure controls and procedures were effective as of the end of the period covered by this report.

(b) Internal Control Over Financial Reporting

As required by Rule 13a-15(d), our management, including the CEO and CFO, also conducted an evaluation of our internal control over financial reporting, as defined by Rule 13a-15(f), to determine whether any changes occurred during the quarter covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting. Based on that evaluation, the CEO and CFO concluded that there has been no such change during the quarter covered by this report.

 

23


CSG SYSTEMS INTERNATIONAL, INC.

PART II. OTHER INFORMATION

 

Item 1. Legal Proceedings

From time-to-time, we are involved in litigation relating to claims arising out of our operations in the normal course of business. We are not presently a party to any material pending or threatened legal proceedings.

 

Item 1A. Risk Factors

We or our representatives from time-to-time may make or may have made certain forward-looking statements, whether orally or in writing, including without limitation, any such statements made or to be made in MD&A contained in our various SEC filings or orally in conferences or teleconferences. We wish to ensure that such statements are accompanied by meaningful cautionary statements, so as to ensure, to the fullest extent possible, the protections of the safe harbor established in the Private Securities Litigation Reform Act of 1995.

Accordingly, the forward-looking statements are qualified in their entirety by reference to and are accompanied by the following meaningful cautionary statements identifying certain important risk factors that could cause actual results to differ materially from those in such forward-looking statements. This list of risk factors is likely not exhaustive. We operate in a rapidly changing and evolving market involving the North American communications industry (e.g., bundled multi-channel video, Internet, voice and IP-based services), and new risk factors will likely emerge. Management cannot predict all of the important risk factors, nor can it assess the impact, if any, of such risk factors on our business or the extent to which any risk factor, or combination of risk factors, may cause actual results to differ materially from those in any forward-looking statements. Accordingly, there can be no assurance that forward-looking statements will be accurate indicators of future actual results, and it is likely that actual results will differ from results projected in forward-looking statements and that such differences may be material.

We Derive a Significant Portion of Our Revenues From a Limited Number of Clients, and the Loss of the Business of a Significant Client Would Materially Adversely Affect Our Financial Condition and Results of Operations.

The North American communications industry has experienced significant consolidation over the last few years, resulting in a large percentage of the market being served by a limited number of service providers with greater size and scale. Consistent with this market concentration, a large percentage of our revenues are generated from a limited number of clients, with approximately 70% of our revenues being generated from our four largest clients, which are (in order of size) Comcast, EchoStar, Time Warner, and Charter. See our 2006 10-K for a brief summary of our business relationship with each of these clients.

There are inherent risks whenever a large percentage of total revenues are concentrated with a limited number of clients. One such risk is that, should a significant client: (i) terminate or fail to renew their contracts with us, in whole or in part for any reason; (ii) significantly reduce the number of customer accounts processed on our systems, the price paid for our services, or the scope of services that we provide; or (iii) experience significant financial or operating difficulties, it could have a material adverse effect on our financial condition and results of operations (including possible impairment, or significant acceleration of the amortization of intangible assets).

Our industry is highly competitive, and the possibility that a major client may move all or a portion of its customers to a competitor has increased. While our clients may incur some costs in switching to our competitors, they may do so for a variety of reasons, including if we do not maintain favorable relationships, do not provide satisfactory services and products, or for reasons associated with price.

 

24


A Reduction in Demand for Our Key Customer Care and Billing Products and Services Could Have a Material Adverse Effect on Our Financial Condition and Results of Operations.

Historically, a substantial percentage of our total revenues have been generated from our core outsourced processing product, ACP and its components, and also related services. These products and services are expected to continue to provide a large percentage of our total revenues in the foreseeable future. Any significant reduction in demand for ACP and related services could have a material adverse effect on our financial condition and results of operations, including possible impairment to intangible assets.

We May Not Be Able to Respond to the Rapid Technological Changes in Our Industry.

The market for customer care and billing systems is characterized by rapid changes in technology and is highly competitive with respect to the need for timely product innovations and new product introductions. As a result, we believe that our future success in sustaining and growing our revenues depends upon the continued market acceptance of our products, especially ACP and its components, and our ability to continuously adapt, modify, maintain, and operate our products to address the increasingly complex and evolving needs of our clients, without sacrificing the reliability or quality of the products. In addition, the market is demanding that our products have architectural flexibilities and features that are more easily integrated with other computer systems, and that we are able to meet the demands for technological advancements to our products and services at a greater pace. Attempts to meet these demands subjects our R&D efforts to greater risks.

As a result, substantial R&D will be required to maintain the competitiveness of our products and services in the market. Technical problems may arise in developing, maintaining and operating our products and services as the complexities are increased. Development projects can be lengthy and costly, and may be subject to changing requirements, programming difficulties, a shortage of qualified personnel, and/or unforeseen factors which can result in delays. In addition, we may be responsible for the implementation of new products and/or the migration of clients to new products, and depending upon the specific product, we may also be responsible for operations of the product.

There is an inherent risk in the successful development, implementation, migration, and operations of our products and services as the technological complexities, and the pace at which we must deliver these products and services to market, continues to increase. The risk of making an error that causes significant operational disruption to a client increases proportionately with the frequency and complexity of changes to our products and services. There can be no assurance:

 

   

of continued market acceptance of our products and services;

 

   

that we will be successful in the development of product enhancements or new products that respond to technological advances or changing client needs at the pace the market demands; or

 

   

that we will be successful in supporting the implementation, migration and/or operations of product enhancements or new products without causing a significant disruption to our clients operations.

Our Business is Dependent on the North American Communications Industry.

We generate our revenues by providing products and services to the U.S. and Canadian communication industries. A decrease in the number of customers served by our clients, loss of business due to non-renewal of client contracts, industry and client consolidations, an adverse change in the economic condition of these industries, movement of customers from our systems to a competitor’s system as a result of regionalization strategies by our clients, and/or changing consumer demand for services could have a material adverse effect on our results of operations. Additionally, our current clients’ distribution methods could be disrupted by new entrants into the communications industry. There can be no assurance that new entrants into the communications market will become our clients. Also, there can be no assurance that communication providers will be successful in expanding into other segments of the converging communications industry. Even if major forays into new markets are successful, we may be unable to meet the special billing and customer care needs of that market.

The Consolidation of the North American Communications Industry May Have a Material Adverse Effect on Our Results of Operations.

The North American communications industry is undergoing significant ownership changes at an accelerated pace. One facet of these changes is that communications service providers are consolidating, decreasing the potential number of buyers for our products and services. Such client consolidations carry with them the inherent risk that the consolidators may choose to move their purchased customers to a competitor’s system. Should this consolidation

 

25


result in a concentration of customer accounts being owned by companies with whom we do not have a relationship, or with whom competitors are entrenched, it could negatively affect our ability to maintain or expand our market share, thereby having a material adverse effect on our results of operations. In addition, service providers may choose to use their size and scale to exercise more severe pressure on pricing negotiations.

In addition, it is widely anticipated that communication service providers will continue their aggressive pursuit of providing convergent services. Traditional wireline and wireless telephone providers have recently entered the residential video market, a market dominated by our clients. Should these traditional telephone service providers be successful in their video strategy, it could threaten our clients’ market share, and thus our processing revenues, as generally speaking, these companies do not currently use our products and services.

We Face Significant Competition in Our Industry.

The market for our products and services is highly competitive. We directly compete with both independent providers of products and services and in-house systems developed by existing and potential clients. In addition, some independent providers are entering into strategic alliances with other independent providers, resulting in either new competitors, or competitors with greater resources. Many of our current and potential competitors have significantly greater financial, marketing, technical, and other competitive resources than our company, many with significant and well-established domestic and international operations. There can be no assurance that we will be able to compete successfully with our existing competitors or with new competitors.

Client Bankruptcies Could Adversely Affect Our Business, and Any Accounting Reserves We Have Established May Not Be Sufficient.

In the past, certain of our clients have filed for bankruptcy protection. Companies involved in bankruptcy proceedings pose greater financial risks to us, consisting principally of possible claims of preferential payments for certain amounts paid to us prior to the bankruptcy filing date, as well as increased collection risk for accounts receivable, particularly those accounts receivable that relate to periods prior to the bankruptcy filing date. We consider such risks in assessing our revenue recognition and the collection of accounts receivable related to our clients that have filed for bankruptcy protection, and for those clients that are seriously threatened with a possible bankruptcy filing. We establish accounting reserves for our estimated exposure on these items. However, there can be no assurance that our accounting reserves related to this exposure will be adequate. Should any of the factors considered in determining the adequacy of the overall reserves change adversely, an adjustment to the accounting reserves may be necessary. Because of the potential significance of this exposure, such an adjustment could be material.

We May Incur Additional Material Restructuring Charges in the Future.

Since the third quarter of 2002, we have recorded restructuring charges related to involuntary employee terminations, various facility abandonments, and various other restructuring activities. The accounting for facility abandonments requires highly subjective judgments in determining the proper accounting treatment for such matters. We continually evaluate our assumptions, and adjust the related restructuring reserves based on the revised assumptions at that time. Moreover, we continually evaluate ways to reduce our operating expenses through new restructuring opportunities, including more effective utilization of our assets, workforce and operating facilities. As a result, there is a reasonable likelihood that we may incur additional material restructuring charges in the future.

Failure to Attract and Retain Our Key Management and Other Highly Skilled Personnel Could Have a Material Adverse Effect on Our Business.

Our future success depends in large part on the continued service of our key management, sales, product development, and operational personnel. We believe that our future success also depends on our ability to attract and retain highly skilled technical, managerial, operational, and marketing personnel, including, in particular, personnel in the areas of R&D and technical support. Competition for qualified personnel at times can be intense, particularly in the areas of R&D, conversions, software implementations, and technical support, especially now that market conditions are improved and the demand for such talent has increased. For these reasons, we may not be successful in attracting and retaining the personnel we require, which could have a material adverse effect on our ability to meet our commitments and new product delivery objectives.

 

26


We May Not Be Successful in the Integration of Our Acquisitions.

As part of our growth strategy, we seek to acquire assets, technology, and businesses which will provide the technology and technical personnel to expedite our product development efforts, provide complementary products or services, or provide access to new markets and clients.

Acquisitions involve a number of risks and difficulties, including: (i) expansion into new markets and business ventures; (ii) the requirement to understand local business practices; (iii) the diversion of management's attention to the assimilation of acquired operations and personnel; and (iv) potential adverse effects on a company's operating results for various reasons, including, but not limited to, the following items: (a) the inability to achieve revenue targets; (b) the inability to achieve certain operating synergies; (c) charges related to purchased in-process R&D projects; (d) costs incurred to exit current or acquired contracts or activities; (e) costs incurred to service any acquisition debt; and (f) the amortization or impairment of intangible assets.

Due to the multiple risks and difficulties associated with any acquisition, there can be no assurance that we will be successful in achieving our expected strategic, operating, and financial goals for any such acquisition.

Failure to Protect Our Proprietary Intellectual Property Rights Could Have a Material Adverse Effect on Our Financial Condition and Results of Operations.

We rely on a combination of trade secret and copyright laws, nondisclosure agreements, and other contractual and technical measures to protect our proprietary rights in our products. We also hold a limited number of patents on some of our newer products, but do not rely upon patents as a primary means of protecting our rights in our intellectual property. There can be no assurance that these provisions will be adequate to protect our proprietary rights. Although we believe that our intellectual property rights do not infringe upon the proprietary rights of third parties, there can be no assurance that third parties will not assert infringement claims against us or our clients.

We continually assess whether there are any risks to our intellectual property rights. Should these risks be improperly assessed or if for any reason should our right to develop, produce and distribute our products be successfully challenged or be significantly curtailed, it could have a material adverse effect on our financial condition and results of operations.

The Delivery of Our Products and Services is Dependent on a Variety of Computing Environments and Communications Networks, Which May Not Be Available or May Be Subject to Security Attacks.

Our products and services are generally delivered through a variety of computing environments operated by us, which are collectively referred to herein as “Systems.” We provide such computing environments through both out-sourced arrangements, such as our data processing arrangement with FDC, as well as internally operating numerous distributed servers in geographically dispersed environments. The end users are connected to our Systems through a variety of public and private communications networks, which are collectively referred to herein as “Networks.” Our products and services are generally considered to be mission critical customer management systems by our clients. As a result, our clients are highly dependent upon the continuous availability and uncompromised security of our Networks and Systems to conduct their business operations.

Our Networks and Systems are subject to the risk of an extended interruption or outage due to many factors such as: (i) planned changes to our Systems and Networks for such things as scheduled maintenance and technology upgrades, or migrations to other technologies, service providers, or physical location of hardware; (ii) human and machine error; (iii) acts of nature; and (iv) intentional, unauthorized attacks from computer “hackers.” In addition, we continue to expand our use of the Internet with our product offerings thereby permitting, for example, our clients’ customers to use the Internet to review account balances, order services or execute similar account management functions. Allowing access to our Networks and Systems via the Internet increases their vulnerability to unauthorized access and corruption, as well as increasing the dependency of our Systems’ reliability on the availability and performance of the Internet’s infrastructure.

As a means to mitigate certain risks in this area of our business, we have done the following: (i) established policies and procedures related to planned changes to our Systems and Networks; (ii) implemented a business continuity

 

27


plan, and test certain aspects of this plan on a periodic basis; and (iii) implemented a security and data privacy program (utilizing ISO 17799 as a guideline) designed to mitigate the risk of an unauthorized access to the Networks and Systems primarily through the use of network firewalls, procedural controls, intrusion detection systems and antivirus applications. In addition, we undergo periodic security reviews of certain aspects of our Networks and Systems by independent parties.

The method, manner, cause and timing of an extended interruption or outage in our Networks or Systems are impossible to predict. As a result, there can be no assurances that our Networks and Systems will not fail, or that our business continuity plans will adequately mitigate all damages incurred as a consequence. Should our Networks or Systems: (i) experience an extended interruption or outage, (ii) have their security breached, or (iii) have their data lost, corrupted or otherwise compromised, it would impede our ability to meet product and service delivery obligations, and likely have an immediate impact to the business operations of our clients. This would most likely result in an immediate loss to us of revenue or increase in expense, as well as damaging our reputation. Any of these events could have both an immediate, negative impact upon our financial condition and our short-term revenue and profit expectations, as well as our long-term ability to attract and retain new clients.

 

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

The following table presents information with respect to purchases of company common stock made during the three months ended March 31, 2007 by CSG Systems International, Inc. or any “affiliated purchaser” of CSG Systems International, Inc., as defined in Rule 10b-18(a)(3) under the Exchange Act.

 

Period

   Total
Number of
Shares
Purchased2
   Average
Price Paid
Per Share
   Total Number of
Shares Purchased
as Part of Publicly
Announced Plans
or Programs
   Maximum
Number (or
Approximate
Dollar Value) of
Shares that May
Yet Be Purchased
Under the Plan or
Programs1

January 1 – January 31

   1,184,850    $ 25.48    1,098,400    13,286,266

February 1 – February 28

   834,477      25.10    820,000    12,466,266

March 1 – March 31

   1,087,477      24.81    1,082,600    11,383,666
                   

Total

   3,106,804    $ 25.14    3,001,000   
                   

1

Our Board of Directors have authorized us to repurchase up to 30 million shares of our common stock under the Stock Repurchase Program. The Stock Repurchase Program does not have an expiration date.

2

The total number of shares purchased that are not part of the Stock Repurchase Program represents shares purchased and cancelled in connection with stock incentive plans

 

Item 3. None

 

Item 4. None

 

Item 5. None

 

Item 6. Exhibits

The Exhibits filed or incorporated by reference herewith are as specified in the Exhibit Index.

 

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SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Dated: May 9, 2007

 

CSG SYSTEMS INTERNATIONAL, INC.

 

/s/ Edward C. Nafus

 
Edward C. Nafus  
Chief Executive Officer and President  
(Principal Executive Officer)  

/s/ Randy R. Wiese

 
Randy R. Wiese  
Executive Vice President and Chief Financial Officer  
(Principal Financial Officer)  

 

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CSG SYSTEMS INTERNATIONAL, INC.

INDEX TO EXHIBITS

 

Exhibit
Number

  

Description

10.05

   CSG Systems International, Inc. Performance Bonus Program

10.80B

   Forms of Agreement for Equity Compensation

12.10

   Statement regarding computation of Ratio of Earnings to Fixed Charges

31.01

   Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

31.02

   Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

32.01

   Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

 

30