South Florida Brokerage Launches Nationwide Campaign to Arm Movers with Knowledge, Protect Against Hidden Fees, and Restore Trust in the Industry
BOCA RATON, FL / ACCESS Newswire / August 12, 2025 / Coastal Moving Services, LLC, a licensed moving brokerage based in South Florida, is launching a nationwide initiative to promote transparency in the moving industry. The campaign aims to empower individuals and families with the knowledge they need to protect themselves during one of life's most stressful transitions: moving.
Know What You're Paying For Before You Pack
This initiative comes at a time of growing concern: U.S. consumers filed more than 13,000 complaints related to moving services in 2024 alone, according to the Better Business Bureau. Common issues include hidden fees, delivery delays, poor communication, and bait-and-switch pricing tactics.
"We've had customers come to us in tears because another company quoted one price, then doubled it on moving day," said a Coastal representative. "That's not just unethical, it's cruel."
Coastal Moving Services ensures every quote is based on the third-party carrier's published tariff rates, eliminating vague estimates and surprise charges. As a brokerage, the company does not operate its own fleet. Instead, it connects clients with FMCSA-authorized carriers that align with their specific needs, timeline, and budget.
A Model That Advocates for the Consumer
Unlike traditional movers, Coastal Moving Services plays an active coaching role in the relocation process. The company provides personalized guidance from initial quote review through packing and delivery, helping clients make informed decisions every step of the way.
"We don't just hand someone a number and disappear. We stay with them through the whole move," said the spokesperson. "That's the difference."
This model transforms moving from a transactional experience into a supportive, education-driven partnership. It's an approach Coastal believes the industry must adopt to rebuild trust with customers nationwide.
A Mission with Impact: Support for Veterans
Beyond transparency, Coastal Moving Services is committed to service in all forms. The company donates regularly to the Wounded Warrior Project, helping injured veterans and their families access essential care and resources.
What You Can Do: Coastal's 3-Step Guide for Moving Smarter
Coastal is encouraging all U.S. consumers to take charge of their relocation experience with three simple steps:
Ask for a written quote, not just a verbal estimate. Ensure it's based on published carrier rates.
Verify credentials, use FMCSA's website to confirm that your mover is licensed and insured.
Clarify what's included, ask detailed questions about what services are covered, what's not, and how delays are managed.
"You don't need to be an expert, you just need to know the right questions," said the Coastal team. "We're committed to raising the standard, but real power lies with the customer."
To learn more, visit here.
About Coastal Moving Services, LLC
Coastal Moving Services is a licensed moving brokerage headquartered in Boca Raton, Florida. The company connects customers with FMCSA-authorized carriers and provides end-to-end support throughout the moving process. Known for its upfront pricing, personalized service, and consumer advocacy, Coastal is redefining what a reliable moving experience looks like.
Contact:
info@coastalmovingservices.com
SOURCE: Coastal Moving Services
View the original press release on ACCESS Newswire
