Electronic Team, Inc. shares HelpWire's 2025 recap: growth, reliability work, major releases, community highlights, recognition, and the 2026 roadmap.

RESTON, VIRGINIA / ACCESS Newswire / January 8, 2026 / Electronic Team, Inc. published the HelpWire 2025 Year in Review, summarizing a year of significant product growth, platform upgrades, and roadmap priorities for 2026.

HelpWire saw a major increase in adoption in 2025, with new users up 285% compared to 2024. This growth also increased real-world demands on the platform, as more organizations relied on HelpWire for daily remote support work. Early in the year, some users experienced unexpected disconnects during sessions. Electronic Team addressed this through backend improvements aimed at higher-load stability and more predictable session performance.

In total, HelpWire powered more than 2.3 million remote sessions in 2025-roughly a 7x increase over 2024. HelpWire was also used in 180 countries during the year, reflecting continued global adoption.

Key releases shipped in 2025 included:

A refreshed HelpWire web portal with improved navigation and management workflows

Web portal notifications to support faster, more consistent follow-ups

Two-Factor Authentication (2FA) to strengthen account security

A Linux client app to support cross-platform environments

Unattended access for macOS to enable proactive maintenance and after-hours support

Company ownership transfer to support continuity as teams scale

Client grouping to help organize accounts and speed up navigation

Automatic client app updates to keep end-user machines on the latest version without manual reinstall steps

Support for multiple keyboard layouts to improve input accuracy across regions and languages

Expanded localization for the languages most commonly used by HelpWire customers

"Paste as keystrokes" on the remote device for cases where standard clipboard paste isn't supported (including password fields)

The ability to request Windows administrator privileges from the operator side when elevated access is required

Full-screen mode on Windows for a more comfortable, distraction-free remote support

HelpWire's product direction in 2025 was strongly influenced by users. More than 2,000 pieces of feedback were submitted over the year, helping shape stability work, workflow improvements, and team-focused capabilities.

HelpWire also continued to expand inside teams and organizations. In 2025, users sent 6,000 operator invitations, reflecting growing collaborative usage. Community discussion also increased, with 400+ new members joining the HelpWire Reddit community and contributing 200+ posts and 800+ comments during the year.

Electronic Team also noted independent platform recognition for HelpWire in 2025, including:

GetApp Category Leaders 2025 - Remote Support

Software Advice FrontRunners 2025 - Remote Support

"Users Love Us" on G2

Capterra Shortlist 2025 - Remote Support

Looking ahead to 2026, Electronic Team outlined product priorities currently in development, including enhanced access management (roles and permissions), short connection links, unattended remote access for Linux, multi-session support, expansion to mobile, improvements to the operator app, and the introduction of paid subscription plans designed to support professional use while keeping HelpWire free for personal use.

The full HelpWire 2025 Year in Review is available on the HelpWire blog.

About Electronic Team, Inc.

Electronic Team, Inc. develops remote access and productivity software used by individuals and teams worldwide. HelpWire is the company's remote support platform designed to make starting and managing support sessions simple, reliable, and secure.

Contact Information

Yaroslav Kladko
Product Marketing Manager
yaroslav@electronic.us
+1 202-335-8465

SOURCE: Electronic Team, Inc.