European Business Leaders Confident Despite Current Headwinds But Risk Underinvesting in Technology for Long-Term Growth, Accenture Report Finds

While 65% of European business leaders agree they are facing the most challenging operating environment ever, an even larger proportion (77%) are confident about their organizations’ capacity to accelerate growth in an economic downturn, according to a new report from Accenture (NYSE: ACN).

According to the “Accelerating Europe’s path to reinvention” report, rising energy costs are the top challenge impacting margins for European companies, mentioned by 19% of respondents, followed by supply chain disruptions (14%).

Despite these challenges, 81% of European business leaders believe their organizations are well-positioned to capture future growth, having overcome the pandemic.

Released at the World Economic Forum’s Annual Meeting in Davos, the report looks at the most pressing issues European companies are facing, their strengths and weaknesses, and how they can reinvent themselves to continuously adapt to a volatile world, while increasing competitiveness, accelerating growth and improving profitability.

“The resilience business leaders have demonstrated could explain their confidence in navigating current headwinds, including an energy crisis that is hitting Europe particularly hard,” said Jean-Marc Ollagnier, CEO of Accenture for Europe. “However, what is at stake for European companies is their competitiveness over the long term. The increasingly volatile macroeconomic environment, combined with the pace of technological innovation and the need to accelerate the energy transition, requires companies to engage in a deliberate strategy to continuously reinvent their business. It is through a Total Enterprise Reinvention that European companies can increase competitiveness and thrive over the long term.”

European growth is lagging peers, with a deficit in technology investment

The report, which analyzes the financial performance of nearly 3,000 companies globally, found that while European companies report strong profitability, they are slower to grow revenues compared to their peers in North America and Asia Pacific.

To better understand where European companies stand, the report also examines how they perform compared with peers in North America and Asia Pacific across six areas: talent, technology, supply chain and operations, sales and customers, liquidity and costs, and sustainability.

According to the analysis, European businesses are outperforming their peers on sustainability, talent and liquidity and cost management. However, they are significantly behind in growing sales and in using technology to boost top-line growth.

European companies are also less likely to innovate using emerging technologies, shift to a technology-driven business model and have a digital-savvy leadership compared to North American and Asia Pacific companies.

“European companies’ strong profitability and lower growth pattern suggests they are more likely to squeeze value from existing business streams than growing new ones,” said Michael Brueckner, Chief Strategy Officer of Accenture for Europe. “While optimizing costs and maximizing current profitability are critical, it must be done to also generate liquidity to invest for the future. They should also capitalize on their strengths in sustainability and ability to deliver on employee experience, while pursuing technology-driven growth opportunities.”

Unprecedented times call for an unprecedented response

According to the report, while European businesses have built extraordinary resilience in recent years, they must now reinvent themselves to address the unique challenges they face.

The report suggests strategic steps European companies must take to begin their reinvention, focusing on their strengths in sustainability and talent while addressing their deficits in technology and customer needs. These steps include:

• Build their digital core quickly to enable business model reinvention: Drive continuous, compressed and scaled transformation, including by establishing a digital foundation using cloud, data and AI to scale new processes, innovations and solutions across the enterprise. This is an ongoing effort to build a platform for reinvention through transformation programs that fund themselves through the value they create.
• Accelerate the energy transition: Work across ecosystems to center the European economy around net zero and circular principles for global competitiveness. Advocate for strong industry and governmental cooperation, policies and incentives to level the global playing field and fast-track execution. Accelerate cross-industry decarbonization partnerships and foster large-scale adoption of early-stage solutions. Improving energy efficiency, not only to navigate the energy crisis but as a long-term solution to reduce emissions and costs.
• Align to new customer needs: See customers within the context of their full lives, using human and machine intelligence to understand them and their motivations in a holistic and dynamic way. Solve for their shifting needs by replacing one-size-fits-all offerings with more personalized products and services, extended partnerships and rethinking talent, technology and processes to drive value and loyalty.
• Make talent strategy core to business strategy: Place people at the center of enterprise reinvention and establish chief human resources officers as the catalysts for change. Ensure strong connections and collaboration across the entire C-suite and bring all people along on the reinvention journey, creating new ways of working. Access and create talent in innovative ways, using technology and data to obtain a deep, granular understanding of current and next-generation skill needs. Infuse a culture of inclusion across the organization, so people from all levels can contribute to their full potential, supported by a strong sense of belonging and purpose.

“Today, most companies are reinventing parts of their organization,” added Ollagnier. “But to succeed in a business environment that is currently being redefined, they will need to change everything from their operating models to new ways of working. These unprecedented times call for an unprecedented response from European companies. That will require a bold and visionary approach to transformation that abandons best practice in order to reach a new performance frontier. It is a pivotal moment for a stronger Europe.”

You can explore the report Accelerating Europe’s path to reinvention in Accenture Foresight, our new thought leadership app, which provides a personalized feed of all our latest reports, case studies, blogs, interactive data charts, podcasts and more. Download the app at http://www.accenture.com/foresight.

About the research

Accenture’s “Accelerating Europe’s path to reinvention” report is based on survey responses from 2,000 business leaders across Europe (1,450), the United States (300) and China (250), spanning 12 industries. The survey was conducted from October 24, 2022, to November 30, 2022. The report also includes corporate financial performance and business strengths analysis of 2,854 companies globally, including 1,344 European companies. Business strengths and weaknesses were analyzed across six areas that have demonstrated impact on profitable growth: Liquidity and costs; Sales and Customers; Talent; Supply chain and operations; Sustainability; and Technology.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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