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Frontdoor Unleashes Unlimited Video Chats for Prime and Premium Members

Now, with unlimited live video chats, homeowners have more opportunity to use an app that’s been downloaded over 1.1 million times

Frontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of home service plans, today announced that Frontdoor Prime and Premium members can now enjoy unlimited live video chats with Frontdoor Experts for their home repair and maintenance needs.

Video chats were previously limited to three per 12-month contract period, but feedback from some members showed that they were concerned they would run out of video chats and were holding back until they had a “serious problem.”

“We don’t want our members to worry about that. We just want them to be confident they can call on our Experts whenever they need a repair or if they just have a question,” said Bill Cobb, Frontdoor’s chairman and CEO. “With unlimited video chats, our Experts can help address an array of repair or maintenance needs in your home. Sometimes they’ll be able to help you fix it during the video chat, and that one session alone could easily save you the cost of having someone come to your house.”

A Frontdoor Prime membership gets you real-time access to trusted Experts, plus the following:

  • Unlimited video chat sessions with Experts in heating and air conditioning, plumbing, electrical, appliances and a general handyman category.
  • Exclusive discounts – up to 50% off retail pricing – for heating and AC system replacements with financing options available*
  • Discounts and special pricing for home products and services that can be booked at any time*
  • Annual membership
  • Available nationwide

“Our Premium offering is for the homeowner that wants it all – coverage for repairs, real-time advice, maintenance services, and exclusive discounts,” Cobb said. “For a limited time only, homeowners can become a Premium member for just $29 per month for a 12-month agreement.”

Premium members get everything in Prime, plus these additional benefits:

  • Coverage for appliances, electrical, and plumbing to make dealing with breakdowns easy**
  • The option to add coverage for HVAC at just $10 per month, roof leak repairs, and pool & built in spa equipment
  • A flat service fee ($100) for covered appliance, electrical, and plumbing repairs**
  • We’ll get the repair done or pay you $500 ($1,000 for optional HVAC) so you know what to expect**
  • Maintenance service options like carpet cleaning, HVAC tune-ups, and more for a flat service fee of $100
  • Ability to place and track service requests directly in the app. It's the easiest way to done.
  • A vetted Pro from our network for your service requests without haggling, homework or hassles.
  • Annual membership***
  • Available in select markets only

The Frontdoor app is available for download on iPhone and Android. For more information, visit

*Not available in all areas. See for details. Availability of some services is seasonal.

** See membership agreement at for coverage details, including limit amounts, fees, limitations and exclusions. Sales taxes may apply. The repair for your covered item must be within the $500 limit. If it exceeds $500 or we do not make the repair, we will pay you $500. There is a payout max of $2,000 per 12 month rolling period (additional payout max of $2,000 for optional HVAC coverage). Membership will renew on monthly basis after initial 12-month term.

***Membership will renew on monthly basis after initial 12-month term.

About Frontdoor

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop-app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit

Forward Looking Statements

This news release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management's current expectations and beliefs, as well as a number of assumptions concerning future events. These statements are subject to risks, uncertainties, assumptions, and other important factors. Readers are cautioned not to put undue reliance on such forward-looking statements, because actual results may vary materially from those expressed or implied. The reports filed by Frontdoor pursuant to United States securities laws contain discussions of these risks and uncertainties. Frontdoor assumes no obligation to, and expressly disclaims any obligation to, update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Readers are advised to review Frontdoor's filings with the United States Securities and Exchange Commission (which are available on the SEC's EDGAR database at and via Frontdoor’s website at



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