Intact Technology, Inc., a ServiceNow Elite Partner and 2024 US Federal Partner of the Year, announces the appointment of Kenric J. Wong as Chief Architect. With over 15 years of experience in large-scale Business and IT solution development, Wong is recognized for building enterprise architecture frameworks in highly regulated environments that drive measurable outcomes and accelerate value recognition. He joins Intact's leadership team to lead architectural strategy and innovation as the company continues to redefine outcome-based software services.

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Kenric J. Wong Chief Architect

Before Intact, Wong served as a strategic leader across federal sectors, collaborating with organizations including the California Department of Social Services (CDSS), Colorado State Office of Information Technology (CO-OIT), Florida Hillsborough County, and federal agencies such as Ginnie Mae (GNMA), Department of Defense (DoD), Department of Homeland Security (DHS), and the U.S. Department of Agriculture (USDA). His work on the Air Force's EITaaS program was instrumental in demonstrating end-to-end value delivery through Strategic Portfolio Management (SPM), contributing to the contract award. Wong has also served as a keynote speaker at U.S. Army installations in Germany, presenting on ServiceNow digital transformation and ITIL best practices to AFRICOM and EUCOM leadership.

"Kenric's leadership and vision align perfectly with Intact's commitment to maximizing the value of the ServiceNow platform through clean, scalable, AI-ready architecture," said Jason Hampel, President of Intact Technology. "He brings a unique ability to translate complex technical frameworks into visible, measurable outcomes for our customers. We're excited to leverage his architectural vision as we continue scaling our capabilities and delivering innovation across federal and commercial markets."

Wong holds the Certified Master Architect (CMA) designation and is a Certified Implementation Specialist (CIS) in ITSM, SPM, and APM (EA), signifying his mastery in orchestrating IT solutions within the ServiceNow framework. He is also a Certified Application Developer (CAD) and Certified System Administrator (CSA) in ServiceNow. His expertise extends to the TOGAF Certified Enterprise Architecture framework, demonstrating his ability to navigate and shape complex enterprise architectures. Wong has achieved six ITIL 4 Advanced Certifications, including the ITIL 4 Master designation, and is an Agile SAFe 6 Practitioner (SP6) and Security+ certified, underscoring his comprehensive knowledge of IT service operations, strategy, delivery, and security.

As Chief Architect, Wong will lead Intact's efforts to advance enterprise architecture methodologies, ensuring the company remains at the forefront of ServiceNow innovation and continues to deliver guaranteed outcomes for its customers.

About Intact Technology

Intact Technology is a different kind of ServiceNow consultant. Our business model cuts failure out of the equation by finding the fastest and simplest path to unlocking sustained digital evolution with guaranteed outcomes. As the ServiceNow U.S. Federal Partner of the Year, Intact is committed to redefining IT consulting by putting our customers first, ensuring success by doing the right thing, always, and delivering real, meaningful results. For more information, visit https://intact-tech.com.

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"Kenric's leadership and vision align perfectly with Intact's commitment to maximizing the value of the ServiceNow platform through clean, scalable, AI-ready architecture," said Jason Hampel, President of Intact Technology.