Named a Leader in Digital Experience Monitoring (DEM) for the second consecutive year, with highest rank for IT Operations Use Case in Critical Capabilities report.

As digital experience becomes inseparable from business performance, for us, the 2025 Gartner^® Magic Quadrant™ for Digital Experience Monitoring highlights a pivotal evolution in the market: Internet Performance Monitoring (IPM) is now a core capability for all DEM vendors.

Gartner recognized Catchpoint for five critical capabilities: IPM, STI and API monitoring, mobile app monitoring, customer journey mapping, and RUM and session replay. Catchpoint was positioned as the highest-rated vendor for IT Operations Use Case. In our opinion, this underscores our expertise in delivering unmatched visibility into Internet and cloud performance at scale.

Gartner states, “DEM tools monitor the health and performance of applications to provide insights into end-user experience as well as business outcomes.” Catchpoint has long championed the view that the ultimate goal of IT is to deliver exceptional digital experiences, the true measure of technology’s value to the business.

DEM landscape shifting toward IPM

We think the 2025 report also highlights a major industry shift: IPM is becoming increasingly important for all DEM Use Cases. In our opinion, this reinforces the strategic value of Catchpoint’s platform for enterprises that already rely on other observability tools, even with DEM, but need true Internet visibility to complete their monitoring stack.

By enabling proactive monitoring at the point of user interaction, regardless of their global location, and by covering every critical protocol, API, and technology, including DNS, BGP, and CDNs, Catchpoint empowers organizations to identify root causes quickly and reduce MTTR across the entire Internet Stack.

“At Catchpoint, our mission has always been to create the most powerful and comprehensive Internet Performance Monitoring platform on the market,” said Mehdi Daoudi, co-founder and CEO of Catchpoint. “In today’s digital-first world, the performance of your online services is the lifeblood of your business. Downtime, slow performance, or inefficiency can cost millions and erode customer trust. Our platform gives businesses the visibility, control, and insights they need to prevent these issues before they happen, which is why Catchpoint was notably rated the highest vendor overall for Internet Performance Monitoring. Ensuring optimal performance is not just a goal but an imperative for survival.”

Below are sample anonymized reviews from Catchpoint's profile on Gartner Peer Insights:

• One of the best monitoring tools that I am currently using: “Overall, Catchpoint is one of the best monitoring tools that I am currently using because of the alerting and real time monitoring capabilities. We can even see the screenshot where the actual error we are getting on which page, Also it has a smooth UI Experience of having great filters and customization options.” Data Analyst, Large Travel and Hospitality Enterprise
  
  
  
  
• Excellent tool for Experience Monitoring: Extremely useful for understanding our service performance in real world situations which is key to a good user experience. The team has been very helpful through the years and Mehdi, the founder, has always been helpful and proactive in helping us. VP, Infrastructure Engineering, Large Media Enterprise
  
  
  
  
• One of the most powerful digital experience monitoring platforms: “Based on my overall experience, I can say it is one of the most powerful digital experience monitoring platforms I have worked on. Its performance website and application monitoring are very good, giving detailed insights into user experience, identifying performance bottlenecks, and alerting on critical issues. The interface is very user friendly which makes it a superb tool for improving digital performance.” Cloud Engineer, Large IT Enterprise

Additional product reviews are available via Gartner Peer Insights, and via TrustRadius.

Daoudi continued, “Digital experience can only be measured from real-world locations that reflect real-world conditions. Catchpoint’s Platform was built for IPM from the ground up, and we have invested in deploying over 3,000 intelligent agents worldwide across last-mile, wireless, backbone, BGP, and cloud locations, as well as millions of enterprise and endpoint nodes. That’s why the world’s leading enterprises trust us to protect and proactively optimize performance where it matters most, across the Internet itself.”

Catchpoint’s continued placement in the Leaders Quadrant, in our opinion, reflects its clearly articulated product roadmap, strong AI-driven vision, and deep integration and extensibility with trusted observability and analytics platforms. We believe these offerings position Catchpoint as the preferred partner for enterprises that demand reliable, end-to-end Internet resilience.

View a complimentary copy of the Digital Experience Monitoring Critical Capabilities report to learn more about Catchpoint’s capabilities and scores in Use Cases, among other provider offerings.

To learn more about Catchpoint, visit: https://www.catchpoint.com/.

Gartner disclaimers:

Gartner, Magic Quadrant for Digital Experience Monitoring, 27 October 2025, By Padraig Byrne, Pankaj Prasad, Martin Caren, D.B. Cummings, Matt Crossley, Tanmay Bisht

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark, PEER INSIGHTS and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

The Internet relies on Catchpoint

Global 5000 companies, top online retailers, financial services, cloud infrastructure and services companies, and xSPs trust Catchpoint’s Internet Performance Monitoring (IPM) to detect and resolve internal or external issues across the Internet stack before they impact customers, employees, or digital experiences.

Offering Internet Synthetics, RUM, BGP, Heartbeat Monitoring, Distributed Tracing, and performance optimization with high-fidelity data and flexible visualizations, Catchpoint is powered by the world’s largest active agent network to provide real-world user experience visibility and internet stack insights that complement Application Performance Monitoring (APM) to give IT Ops team instant awareness of incidents, root cause insights, and quick resolution.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251105201593/en/