New industry research reveals cost is employers’ top concern — Quantum Health releases innovative Action to Impact, an AI-powered analytics capability that proves engagement drives measurable savings and better outcomes

Quantum Health, the creator of healthcare navigation, today announced the launch of its new comprehensive intervention and value reporting capability, Action to Impact, which proves – at the member level – how its healthcare navigation model reduces costs, improves outcomes and enhances employee experience. Powered by a dynamic AI engine and 25 years of proprietary data, Action to Impact provides transparent, actionable evidence, connecting specific navigation actions to quantifiable results.

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This launch comes at a time when self-insured employers are demanding more from their healthcare and benefits investments. According to the newly released State of Healthcare Survey 2025: The Transformative Power of Trust in Healthcare by Arizent and Employee Benefit News (EBN), sponsored by Quantum Health, 79% of employers identified company cost as the top concern they are focused on addressing in their latest annual benefits cycle.

While these value-driving interactions have long been part of Quantum’s model, Action to Impact offers a new way to package and share insights with clients and consultants, while giving internal teams real-time feedback for continuous improvement. The solution connects every touchpoint, from navigation and steerage to clinical support, continuously optimizing member and provider experiences to improve clinical, financial and satisfaction outcomes. By transforming traditional ROI into specific, actionable insights, Quantum Health proves the value of its interventions for each client.

"Proving our ability to drive better outcomes at a lower cost has never been more essential. Today’s clients expect more than anecdotes — they demand data-driven answers to their most pressing questions,” said Chris Reed, Director of Value Creation at Quantum Health. “Employers want specifics: What actions were taken? What actually worked? With Action to Impact, Quantum Health delivers those answers through advanced analytics that quantify how navigation interventions reduce costs and improve outcomes."

At the heart of Quantum Health’s approach is its proprietary Real-Time Intercept® (RTI) platform, which enables member engagement an average of 110 days before the first claim — often before costs or complexity escalate. These early “value moments” offer critical opportunities to influence care decisions and outcomes, allowing Quantum Health clients to achieve better health and financial results through meaningful, proactive engagement. These results are independently validated by MorningStar Actuarial Consulting, whose study of 2018-2022 claims data finds that Quantum Health’s navigation and care coordination solution produces substantial and steadily accumulating ROI.

Why This Matters —

Self-insured employers are under pressure to do more with less – and prove it. As HR teams seek to optimize every dollar spent, Quantum Health’s Action to Impact analytics deliver the insight needed to rise to that challenge.

"Trust is a key part of the value equation for employees,” said Kerry Gross, Director of Research Intelligence at Arizent. “Those who trust that the entities supporting their care have their best interests in mind are more likely to get preventive primary care and more likely to be satisfied with their overall wellness offerings."

Employers are turning to data to guide their healthcare decisions. The EBN State of Healthcare survey indicates that utilization data (88%) and insurance claims data (84%) are reported as the most trusted sources. Meanwhile, 53% of employers say they are confident their navigation partner can demonstrate how member engagement translates into cost savings. Still, just under half are only somewhat or slightly confident that engagement and cost savings data is being clearly tied together.

"We don’t just show engagement metrics — we connect them to real savings, better care and improved member experiences,” added Reed. “Our enhanced reporting pinpoints the most complex journeys, identifies where the greatest value is created, and outlines next steps to maximize results. As our dataset matures, insights become even more predictive, helping clients stay ahead of emerging challenges."

To explore the full results of the 2025 State of Healthcare study, visit benefitnews.com.

About Employee Benefit News Employee Benefit News (EBN) is the leading media resource for decision-makers in employee benefits, HR, and workplace culture. EBN provides critical insights to help business leaders navigate shifting industry dynamics, reduce care costs, improve retirement plans, and build diverse, high-performing workforces. Learn more at www.benefitnews.com.

About Arizent Research Arizent delivers actionable insights through full-service research solutions powered by first-party data, expert perspectives, and engaged professional communities. Its portfolio includes trusted brands across financial services and professional sectors, such as American Banker, Financial Planning, Accounting Today, and Employee Benefit News. For more, visit www.arizent.com.

About Quantum Health Celebrating 25 years of innovation, Quantum Health is a leading consumer healthcare navigation and care coordination company. Its Real-Time Intercept® platform identifies early intervention opportunities to improve engagement, outcomes, and cost efficiency. Based in Dublin, Ohio, Quantum Health has earned national recognition for growth and workplace culture, including honors from FORTUNE, Inc. 5000, and the Women Presidents' Organization.

To learn more, visit www.Quantum-Health.com and connect on LinkedIn.

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"We don’t just show engagement metrics — we connect employers to real savings, better care and improved member experiences.” - Chris Reed, Director of Value Creation, Quantum Health