Independent validation of Calabrio’s AI Management System underscores leadership in ethical AI governance, empowering customers with confidence, compliance and scalable innovation

Calabrio, the workforce performance company, today announced its AI Management System is now certified to ISO 42001:2023, the world’s first global standard for artificial intelligence management.

Calabrio’s ISO 42001:2023 certification provides independent validation of its responsible approach to AI governance, giving customers confidence in adopting scalable, compliant AI solutions through a structured, auditable framework for designing, deploying and monitoring AI systems responsibly.

“Trust is the foundation of responsible AI,” said Dave Rhodes, CEO of Calabrio. “This Certification demonstrates our commitment to integrity, accountability and transparency. These values drive innovation and customer confidence as organizations embrace AI to enhance customer and employee experiences.”

Building Confidence in Responsible AI Adoption

As organizations navigate accelerating AI adoption alongside evolving global regulations, Calabrio’s ISO 42001:2023 certification provides customers with clear, independent assurance that AI governance and compliance are managed responsibly and effectively. Benefits include:

• Greater confidence in AI adoption through disciplined, transparent governance aligned with global standard
• Lower compliance and governance burden as regulations evolve
• Scalable innovation, with consistent design, validation, deployment and monitoring of AI capabilities
• Market differentiation by proactively adopting emerging AI standards

This milestone empowers customers to adopt advanced AI solutions with greater confidence, enabling them to manage risk and safeguard both human and digital investments.

A Future-Ready Approach to AI Governance

Calabrio’s ISO 42001:2023 certification positions the company as an early adopter shaping global best practices for responsible AI management. This disciplined, auditable governance framework enables organizations to scale AI responsibly, modernizing customer experience operations and building long-term trust.

For more information on Calabrio’s approach to AI governance, visit: https://www.calabrio.com/blog/ai-governance-approach/.

About ISO 42001:2023

ISO 42001:2023 is the first international standard for AI management systems. The standard establishes requirements for organizations to design, validate, deploy and monitor AI systems responsibly, including risk management, human oversight, data governance, transparency, and continuous monitoring and improvement. Certification to ISO 42001 provides independent assurance that an organization’s AI governance practices meet internationally recognized requirements.

About Calabrio

Calabrio powers people and businesses with actionable intelligence. Our AI-powered, cloud-native Calabrio ONE suite maximizes agent performance, turning every interaction into a strategic advantage. Trusted worldwide, our workforce and conversation intelligence solutions help teams work smarter, respond faster, and connect better to drive measurable business outcomes. Calabrio, Calabrio ONE, and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners. Calabrio operates in Canada under Calabrio Canada, Ltd., based in British Columbia.

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