BOSS outsourced accounting shares pitfalls on what Aussie firms need to know in order to make an informed choice prior to moving forward with an outsourcing partner
(PRUnderground) March 23rd, 2025
Ask about the technology used by a potential outsourcing provider; is it antiquated? Is there a specific HR department that handles human resource issues? Does the firm employ robust security protocols?
What are the credentials of their accounting outsourcing team? Are there any hidden expenses (such as start-up fees, binding contracts, exit charges, etc.) when working with this provider? What is the expected turnaround time for tasks to be completed and returned to your firm? Will there be direct contact with the outsourced accountant or bookkeeper? Is there someone that reviews all work before it’s sent back? How will the outsourcing provider charge—will it be based on hourly rates or fixed fees? Are the fees agreed upon before work begins? Does the provider offer complimentary access to software, or will additional costs apply for licenses required to use their software?
Is training provided for the outsourced accountants, and if so, how extensive is that training and is the training ongoing?
Lee Court from BOSS Australia says, “when choosing an accounting outsourcing service, there are several elements to consider. If the potential provider being evaluated does not deliver a wide range of essential benefits, this could clarify their reduced rates”.
To guarantee that tasks are completed in the least possible time, BOSS utilises modern computers and provides each accountant with dual monitors. Additionally, BOSS has implemented WorkflowMax—an online job management and workflow software to facilitate seamless operations, along with the most current accounting software available in Australia. Clients also have the ability to access WorkflowMax at their convenience to monitor work progress.
BOSS also includes a dedicated HR manager supported by another HR staff member for assistance. BOSS prioritises security across all systems and employs a full-time IT specialist who is available to address any technical requirements for clients.
BOSS is committed to transparency and has never imposed hidden charges, including startup fees, ongoing costs, or exit fees. Firms also have direct access to every member of their BOSS accounting staff, regardless of whether staff is engaged casually or in any other capacity, through Skype and email.
Before any work is returned to clients, a reviewer evaluates each job for quality assurance.
BOSS’ Freedom Solution
allows clients a chance to hire an accountant at a minimum of 50 hours each month on a fully fixed-fee arrangement. Casual employees also operate under fixed fees and all work is agreed up before the job starts. All necessary software is supplied by BOSS without any licensing costs involved. As far as training is concerned, BOSS provides outsourced accounting staff with three essential training programs: the first program lasts one month and serves as an initial tax induction program when new staff join BOSS; the second consists of six months of practical on-the-job training; and the third involves ongoing bi-monthly tax training sessions to keep all staff up to date on all of the constant tax changes. Clients need never train outsourced staff.
About BOSS, BACK OFFICE SHARED SERVICES PTY LTD
BOSS (Back Office Shared Services Pty Ltd) was founded in 2004 to provide skilled accountants and bookkeepers on a full-time, part-time and casual basis to commercial enterprises, accounting and financial services firms in Australia.
BOSS India is a subsidiary of BOSS Australia and runs just like an ultra-modern paperless Australian public practice because the Director and Accountancy Practice Principal, Peter Vickers, has been operating his own successful Australian public practice for over twenty years.
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Original Press Release.
