Online platform company Coupang (NYSE: CPNG) reported Q3 CY2025 results exceeding the market’s revenue expectations, with sales up 17.8% year on year to $9.27 billion. Its GAAP profit of $0.05 per share was $0.01 above analysts’ consensus estimates.

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StockStory’s Take

Coupang’s third quarter performance saw robust revenue growth and a modest profit that exceeded Wall Street’s estimates, but the market reacted negatively, likely reflecting investor concerns about increased investment levels and uneven margin expansion. Management attributed the quarter’s top-line growth to sustained customer engagement, broad-based strength across customer cohorts, and margin improvement within its core Product Commerce segment. CEO Bom Kim detailed ongoing automation and supply chain optimization, noting that margin expansion was supported by scaling higher-margin categories. However, CFO Gaurav Anand acknowledged that increased operational costs, especially linked to investments in new markets like Taiwan, had a dampening effect on consolidated margins this quarter.

Looking ahead, Coupang’s future performance will be shaped by deepening first-party brand relationships, expanding marketplace offerings, and continued investment in Taiwan’s logistics and customer experience. Management expects margin expansion over the long term but is cautious about near-term variability due to elevated spending in developing areas. CEO Bom Kim stated, “We’re committed to remaining disciplined in our capital allocation, leaning in only where we see clear evidence that we can deliver sustained customer wow and attractive long-term cash flows.” The company’s focus remains on technology, automation, and operational discipline to drive both customer satisfaction and financial outcomes.

Key Insights from Management’s Remarks

Management attributed Q3 results to recurring customer spend, investments in logistics automation, and growth in new markets, while highlighting ongoing pressure from elevated growth investments.

• Product Commerce margin gains: Higher-margin categories and operational improvements in the Product Commerce segment drove gross profit and adjusted EBITDA margin expansion, as management scaled automation and optimized supply chains.
• Marketplace and first-party mix: Growth was supported by both first-party and third-party marketplace offerings, with marketplace outpacing first-party in revenue growth. Deeper direct sourcing from brand partners is expected to further enhance selection and value.
• Developing Offerings investment: Significant investment in early-stage initiatives, especially Taiwan, led to higher operating costs and a decline in Developing Offerings’ gross profit. Management cited this as a deliberate strategy to capture long-term market potential.
• Operational automation: Ongoing deployment of automation in logistics and fulfillment, though still early, is already improving service levels and lowering costs, with further impact expected as adoption increases.
• Sustainability initiatives: Introduction of reusable eco-bags for non-Fresh orders improved convenience and reduced packaging waste, reflecting the company’s focus on both customer experience and operational efficiency.

Drivers of Future Performance

Coupang’s outlook hinges on scaling automation, expanding in Taiwan, and increasing direct partnerships with brand manufacturers, while managing elevated investment levels.

• Taiwan ramp-up: Management is prioritizing expansion in Taiwan, including the rollout of first-party and marketplace offerings as well as last-mile logistics. While these investments are increasing near-term losses, CEO Bom Kim highlighted that “customer behavior in Taiwan mirrors early-stage Korea,” supporting confidence in long-term growth.
• Technology and automation: Further deployment of AI and automation technologies is expected to drive productivity, cost savings, and improved customer experience. CFO Gaurav Anand noted that technology investment will continue, though at a slower pace, and will be key to achieving future margin expansion.
• Margin variability risk: Ongoing investment in Developing Offerings and new markets, along with seasonal cost pressures and product mix shifts, could result in uneven margin trends quarter-to-quarter. Management expects consolidated margins to expand annually but warns that variability is likely in the near term.

Catalysts in Upcoming Quarters

In the coming quarters, the StockStory team will monitor (1) the pace of adoption and profitability for Coupang’s Taiwan operations, (2) the impact of automation and AI investments on operating margins, and (3) the effectiveness of expanding first-party brand partnerships and marketplace offerings. We will also watch for sustained customer cohort spend and progress on sustainability initiatives.

Coupang currently trades at $31, down from $32.14 just before the earnings. Is there an opportunity in the stock?See for yourself in our full research report (it’s free for active Edge members).

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