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California American Water Offers Customer Assistance Program to Multi-Family Customers in Imperial Beach

California American Water takes great pride in its ability to provide safe, reliable, and affordable water to its customers. Water service is vital, and affordability is key. To support the affordability of water service for our residential customers, California American Water is launching its Multi-Family Assistance Pilot Program (MAPP) that provides financial assistance to eligible residents in the City of Imperial Beach.

Given the severity of the economic downturn that accompanied the COVID-19 pandemic, California American Water sought and received approval from the California Public Utilities Commission to implement MAPP.

“This pilot program is exciting because we are able to help residents in apartments, condos, and mobile home parks who have experienced financial hardship due to the pandemic,” said Kevin Tilden, California American Water President. “I’m proud of our advocacy for these communities and pleased we can extend assistance to help multi-family customers who are in need of financial assistance.”

MAPP is being offered to City of Imperial Beach residents who receive electric and gas utility assistance under the California Alternate Rate Energy (CARE) program and who receive water from California American Water through a master meter (for example, meters at apartment complexes, condominiums, or mobile home parks). These residents are not direct California American Water customers, but they do receive water service which is billed to their landlord, complex, or property owner.

The company’s program administrator, Dollar Energy Fund, Inc. (Dollar Energy Fund), will implement MAPP and contact eligible Imperial Beach residents directly with a letter and a postcard in the mail. Those who receive the letter will be asked to return the enclosed postcard to enroll in MAPP.

Once enrolled, eligible residents will be mailed a check in the amount of $45.48 to defer any portion of, or increase in, their rent due to water consumption. Future payments, which may differ in amount, will then be sent on a quarterly basis.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable, and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors, and other stakeholders.

For more information, visit and join American Water on LinkedIn, Facebook, Twitter and Instagram.

About California American Water

California American Water, a subsidiary of American Water, provides high-quality and reliable water and wastewater services to approximately 700,000 people.


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